Trouble opening downladed file
I have been using Quicken Starter for several years.
Today, I was just updated to
Year: 2019,
Version: R16.16,
Build: 27.1.16.16
Edition: Canada
My first bank download since the update to R16.16 gave me the following error.
Quicken is having trouble opening C:\Users\Carl\Downloads\ofx#####.qfx file.
Try opening it from Quicken by choosing File -> Open -> Quicken File
When I try to open the file from Quicken using File -> Open -> Quicken File
Browsing to my Downloads directory, the file doesn't show because
Quicken is looking for *.QDF; *.QDB; *.QDT; or *.QDF-Backup.
When I browse to the file from Windows Explorer and Open, Right Click 'Open with Quicken'
I get the original error message.
Anyone else having same problem with the updated version?
Today, I was just updated to
Year: 2019,
Version: R16.16,
Build: 27.1.16.16
Edition: Canada
My first bank download since the update to R16.16 gave me the following error.
Quicken is having trouble opening C:\Users\Carl\Downloads\ofx#####.qfx file.
Try opening it from Quicken by choosing File -> Open -> Quicken File
When I try to open the file from Quicken using File -> Open -> Quicken File
Browsing to my Downloads directory, the file doesn't show because
Quicken is looking for *.QDF; *.QDB; *.QDT; or *.QDF-Backup.
When I browse to the file from Windows Explorer and Open, Right Click 'Open with Quicken'
I get the original error message.
Anyone else having same problem with the updated version?
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(Canadian Q user since '92, STILL using QM2007)
I am using the same version (and release level) as the OP and I haven't encountered any issues with downloading transactions, BUT I use Express Web Connect via OSU exclusively. I don't use Web Connect. Conversely the OP indicates he/she is using Web Connect.
It looks like we should be monitoring for a trend here --> QW2019 Canada R16.16 causing issues with Web Connect. The other post contained different details than this one, but it does sound like they could be describing the exact same issue.
R16.16 is in staged release, so this would only affect Canadian users of QW2019 who have received the staged release or run the Mondo patch (I used the Mondo) patch who also use Web Connect.
I'm putting my bug radar on here!
As for the rest, I may have skimmed it too quickly (I have been replying to dozens and dozens of posts today...mea culpa. :-\
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(Canadian Q user since '92, STILL using QM2007)
As noted below, only two reports noted on this forum so far, but, because two reports of a never before described problem got posted within days/hours of installing R16.16, I'm activating my bug radar.
As noted below, only two reports noted on this forum so far, but, because two reports of a never before described problem got posted within days/hours of installing R16.16, I'm activating my bug radar
Arctic Hare, could you provide a reference to the post with other similar problem, so I could compare.
FYI, my subscription is valid until 21-May-2019.
The new version was automatically downloaded, so I assume it was the staged release.
I tried to get One Step Update to work, but was unsuccessful, so I guess I use Web Connect, not Express. (I didn't try too hard, and its not related to this issue)
Any suggestions how to deal with this.
Should I try downloading the Mondo patch?
Thanks,
Carl
There is no harm in downloading and applying the Mondo patch. It is worthwhile trying --> https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product
From which Canadian financial institutions are you attempting to download? I might be able to comment on how well EWC works for the FIs involved.
(This is the typical method I used prior to the R16.16 update).
I repeated this a number of times and got the same error.
A couple hours later, on a whim, I used the Online Centre function in Quicken and the download completed correctly.
I did not download the mondo patch.
I have no further transactions to download, so I'm not sure if my initial error message can be replicated.
Next time I'll try to download from the RBC site again to see if I can duplicate the problem.
Thanks,
Carl
In the meantime, try searching your C: drive for a file entitled FIDIR.TXT. When you find that file, open it in any text editor. Find the entry for Desjardin and copy and paste the Desjardin entry here. That line will tell us whether EWC is supported. Or, I can do this for you later today or tomorrow.
00011 00011 00011 Desjardins - English http://www.desjardins.com 1-877-253-7350 http://www.desjardins.com/ang/accesd ACTIVE BANKING,CREDIT&WEB-CONNECT NOT_QBP NA
00012 00012 00012 Desjardins - français http://www.desjardins.com 1-877-253-7350 http://www.desjardins.com/fr/accesd ACTIVE BANKING,CREDIT&WEB-CONNECT NOT_QBP NA
Tangerine is also listed
10951 10951 10951 Tangerine http://www.tangerine.ca/en/index.html 1-800-464-3473 http://www.tangerine.ca/en/signmeup/index.html ACTIVE BANKING&WEB-CONNECT NOT_QBP NA
62754 62754 62754 Desjardins http://www.desjardins.com/en 1-514-522-3362 http://www.desjardins.com/en ACTIVE BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT NOT_QBP NA
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(Canadian Q user since '92, STILL using QM2007)
Quicken is having trouble opening C:\Users\Carl\Downloads\ofx#####.qfx file.
Try opening it from Quicken by choosing File -> Open -> Quicken File
I stopped getting this error after several hours.
Now everything seems to be working as always.
So it seems my issue is resolved. Have other users with this problem had similar results?