Year End Fail

When I perform a year end the program fails and says to try again
I contacted support and they had me Validate & Super Validate.
Both did not resolve the issue.
I was told I would have to find a backup that worked and work off of that one.
This is not a solution.  I have used this software for over 15 years, I do not have time to look threw all those backups, nor did I keep then many years of backups, and likely they are from previous versions so they are no use.

There must be another way

Comments

  • splashersplasher SuperUser ✭✭✭✭✭
    edited January 25
    Why do you want to do a year end copy and throw away your financial history?  If your opinion is that the backups like one from last week is not worth checking on, then there isn't much other advice to give.
    -splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • UKRUKR SuperUser ✭✭✭✭✭
    edited January 25

    1) Let's try some "Troubleshooting 101" to
    ensure the Quicken software is installed and updated properly.

    What is the exact
    release number for your version of Quicken?

    If clicking on Help / About Quicken does not show one of the following you are
    missing required software updates and, for older versions, possibly the
    required Intuit ID to Quicken ID conversion:

    Quicken US version:

    -
    2016 ... Release R 18.4 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... Release R 18.6 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

    -  2018 ... upgrades to 2019 when
    installing the R 14.23 patch released 10/8/2018 or any later patch

    - 2019 ... Release R 17.6 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    Quicken Canada
    version:

    -
    2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... all users should have been upgraded to 2018 already

    - 2018 ... upgrades to 2019 when installing the R 15.24 patch or any later
    patch

    - 2019 ... Release R 16.16 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    ( * minimum required
    release number, may be higher, subject to change without notice)

    Please do this even
    if you are on the latest release already:

    Locate the US or Canada Mondo Patch
    file applicable to your version of Quicken in the links above.

    Download it and save it to disk.

    Open the Downloads folder. Right-click the downloaded patch file. Click
    "Run as Administrator" to execute the installation program.

    This will replace any Quicken software modules with a known consistent release
    level and, hopefully, eliminate any software corruption or errors during
    installation as a cause of this issue.

    Reboot Windows when
    done with the above and try Quicken again.

     

    2) Validate

    Validate your
    Quicken data file. It may have become damaged over time or if you ever had
    crashes, hang-ups or loops while running Quicken. Repeated crashes may
    eventually render a data file "broken beyond repair".

    Please run this
    exact procedure, skipping no steps:

    - Make a copy of
    your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable
    files)

    If Quicken reports an error creating the Copy file and you are using Q 2019
    repeat the Copy process, but press and hold SHIFT and CTRL as you click File /
    File Operations / Copy. When prompted "Ignore errors that prevent file
    copy?" click "Yes".  Note:
    This may cause some data loss.

    - Open the copied file in Quicken.

    - Click File / File
    Operations / Validate and Repair. Click "Validate File" and
    "Rebuild investing lots", check to make sure the copied file is being
    validated. If you suspect that a damaged Quotes Price History causes your
    problems, also select "Delete investing price history".  Click OK. Let it run.

    - Fix any errors
    logged as not repaired by Quicken.

    - Click File / File
    Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
    next popup should show "Supervalidate" somewhere in header or text.
    Click "Supervalidate File", check to make sure the copied file is
    being validated, click OK. Let it run. It might run for a while.

    - Again fix any errors logged as not repaired by Quicken.

    - Now close and
    restart Quicken using this new file and try your failing action again. If it
    works, keep using the new file and abandon the old one.

  • thecreatorthecreator SuperUser ✭✭✭✭✭
    edited January 25
    HI @ Paul Visser ,

    Why do Manual Backups? At least weekly, for your very reason, the Quicken Data File can become corrupted for one reason or another reason, and that is the reason to have Backups.

    Have you tried doing a Copy of your Data? And pay attention to the reason copying may fail and take a look at the individual transaction.

    For Example, you may have attached a receipt to the Transaction, only to try out that the attachment is missing.


    thecreator - User of Quicken Subscription R19.55 & Quicken 2017 HBRP R19.4
  • Paul VisserPaul Visser Member
    edited January 25
    UKR said:

    1) Let's try some "Troubleshooting 101" to
    ensure the Quicken software is installed and updated properly.

    What is the exact
    release number for your version of Quicken?

    If clicking on Help / About Quicken does not show one of the following you are
    missing required software updates and, for older versions, possibly the
    required Intuit ID to Quicken ID conversion:

    Quicken US version:

    -
    2016 ... Release R 18.4 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... Release R 18.6 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

    -  2018 ... upgrades to 2019 when
    installing the R 14.23 patch released 10/8/2018 or any later patch

    - 2019 ... Release R 17.6 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    Quicken Canada
    version:

    -
    2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... all users should have been upgraded to 2018 already

    - 2018 ... upgrades to 2019 when installing the R 15.24 patch or any later
    patch

    - 2019 ... Release R 16.16 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    ( * minimum required
    release number, may be higher, subject to change without notice)

    Please do this even
    if you are on the latest release already:

    Locate the US or Canada Mondo Patch
    file applicable to your version of Quicken in the links above.

    Download it and save it to disk.

    Open the Downloads folder. Right-click the downloaded patch file. Click
    "Run as Administrator" to execute the installation program.

    This will replace any Quicken software modules with a known consistent release
    level and, hopefully, eliminate any software corruption or errors during
    installation as a cause of this issue.

    Reboot Windows when
    done with the above and try Quicken again.

     

    2) Validate

    Validate your
    Quicken data file. It may have become damaged over time or if you ever had
    crashes, hang-ups or loops while running Quicken. Repeated crashes may
    eventually render a data file "broken beyond repair".

    Please run this
    exact procedure, skipping no steps:

    - Make a copy of
    your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable
    files)

    If Quicken reports an error creating the Copy file and you are using Q 2019
    repeat the Copy process, but press and hold SHIFT and CTRL as you click File /
    File Operations / Copy. When prompted "Ignore errors that prevent file
    copy?" click "Yes".  Note:
    This may cause some data loss.

    - Open the copied file in Quicken.

    - Click File / File
    Operations / Validate and Repair. Click "Validate File" and
    "Rebuild investing lots", check to make sure the copied file is being
    validated. If you suspect that a damaged Quotes Price History causes your
    problems, also select "Delete investing price history".  Click OK. Let it run.

    - Fix any errors
    logged as not repaired by Quicken.

    - Click File / File
    Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
    next popup should show "Supervalidate" somewhere in header or text.
    Click "Supervalidate File", check to make sure the copied file is
    being validated, click OK. Let it run. It might run for a while.

    - Again fix any errors logged as not repaired by Quicken.

    - Now close and
    restart Quicken using this new file and try your failing action again. If it
    works, keep using the new file and abandon the old one.

    Hello Thanks for your suggestions
    I followed all of your instructions 
    Validate and Supervalidate did not find any errors
    File Options - Copy or Year End seems to get stuck at about 1/3 of the progress bar, then speeds across and reports File NOT copied.
    Once this completes the original file is corrupt, and only the backup will open
  • Paul VisserPaul Visser Member
    edited January 25

    HI @ Paul Visser ,

    Why do Manual Backups? At least weekly, for your very reason, the Quicken Data File can become corrupted for one reason or another reason, and that is the reason to have Backups.

    Have you tried doing a Copy of your Data? And pay attention to the reason copying may fail and take a look at the individual transaction.

    For Example, you may have attached a receipt to the Transaction, only to try out that the attachment is missing.


    Hello

    Doing a copy looks like it works, however it produces an error at the end "File NOT copied"  It does not show me where it failed
  • Paul VisserPaul Visser Member
    edited January 25
    UKR said:

    1) Let's try some "Troubleshooting 101" to
    ensure the Quicken software is installed and updated properly.

    What is the exact
    release number for your version of Quicken?

    If clicking on Help / About Quicken does not show one of the following you are
    missing required software updates and, for older versions, possibly the
    required Intuit ID to Quicken ID conversion:

    Quicken US version:

    -
    2016 ... Release R 18.4 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... Release R 18.6 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

    -  2018 ... upgrades to 2019 when
    installing the R 14.23 patch released 10/8/2018 or any later patch

    - 2019 ... Release R 17.6 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    Quicken Canada
    version:

    -
    2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... all users should have been upgraded to 2018 already

    - 2018 ... upgrades to 2019 when installing the R 15.24 patch or any later
    patch

    - 2019 ... Release R 16.16 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    ( * minimum required
    release number, may be higher, subject to change without notice)

    Please do this even
    if you are on the latest release already:

    Locate the US or Canada Mondo Patch
    file applicable to your version of Quicken in the links above.

    Download it and save it to disk.

    Open the Downloads folder. Right-click the downloaded patch file. Click
    "Run as Administrator" to execute the installation program.

    This will replace any Quicken software modules with a known consistent release
    level and, hopefully, eliminate any software corruption or errors during
    installation as a cause of this issue.

    Reboot Windows when
    done with the above and try Quicken again.

     

    2) Validate

    Validate your
    Quicken data file. It may have become damaged over time or if you ever had
    crashes, hang-ups or loops while running Quicken. Repeated crashes may
    eventually render a data file "broken beyond repair".

    Please run this
    exact procedure, skipping no steps:

    - Make a copy of
    your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable
    files)

    If Quicken reports an error creating the Copy file and you are using Q 2019
    repeat the Copy process, but press and hold SHIFT and CTRL as you click File /
    File Operations / Copy. When prompted "Ignore errors that prevent file
    copy?" click "Yes".  Note:
    This may cause some data loss.

    - Open the copied file in Quicken.

    - Click File / File
    Operations / Validate and Repair. Click "Validate File" and
    "Rebuild investing lots", check to make sure the copied file is being
    validated. If you suspect that a damaged Quotes Price History causes your
    problems, also select "Delete investing price history".  Click OK. Let it run.

    - Fix any errors
    logged as not repaired by Quicken.

    - Click File / File
    Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
    next popup should show "Supervalidate" somewhere in header or text.
    Click "Supervalidate File", check to make sure the copied file is
    being validated, click OK. Let it run. It might run for a while.

    - Again fix any errors logged as not repaired by Quicken.

    - Now close and
    restart Quicken using this new file and try your failing action again. If it
    works, keep using the new file and abandon the old one.

    It is also worth noting, since the January Update Quicken no longer prompts for a password upon startup, toggling the option has no effect, nor does changing the password,  I now need to manually update the account for the program to sync my accounts with their institutions or the cloud server,
  • Paul VisserPaul Visser Member
    edited January 25
    splasher said:

    Why do you want to do a year end copy and throw away your financial history?  If your opinion is that the backups like one from last week is not worth checking on, then there isn't much other advice to give.

    Thanks, I think you misunderstood, That is not my opinion.
    I did find there is a backup folder, with many backups.
    I have been trying to fix this since Jan 1 with the phone support.
    When their options failed I came here, as the members of this forum seem to have more insight and care,

    Thanks
  • thecreatorthecreator SuperUser ✭✭✭✭✭
    edited January 25

    HI @ Paul Visser ,

    Why do Manual Backups? At least weekly, for your very reason, the Quicken Data File can become corrupted for one reason or another reason, and that is the reason to have Backups.

    Have you tried doing a Copy of your Data? And pay attention to the reason copying may fail and take a look at the individual transaction.

    For Example, you may have attached a receipt to the Transaction, only to try out that the attachment is missing.


    HI @ Paul Visser ,

    How many Registers are in your Data File, when you tried to copy?

    Have you reconciled all of them?

    Have you checked your File System for File System Errors? Do not rely on Windows because it reports no errors.

    I use Glary Utilities to check the File System: https://www.glarysoft.com/

    And I also use CCleaner Free from:  https://www.ccleaner.com/ccleaner

    You might wish to run these programs and see if anything is wrong outside of Quicken causing the problem.


    thecreator - User of Quicken Subscription R19.55 & Quicken 2017 HBRP R19.4
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