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Write Check screen doesn't create a Memorized Transaction

I've been a Quicken user since 1991, and have routinely upgraded to the latest version of Quicken.  After upgrading early 2017, the "Write Check" window does not memorize the last check written.  In our business, I need to know the amount of the last check written to a payee.  In one of my 13 calls to technical support, one of your techs had the same thing occur on her computer.  She and I figured out that a transaction is memorized, if it's entered in the "Register" with "Print" for the check number, and then you can go to the "Write Check" window to print the check.  But that's a round about way to get there.  I shared screens with each technician and they all verified my settings are correct for memorizing transactions.  I was assured many times, this problem would be corrected, but it hasn't been, even with your frequent updates over the past 2 years.   
"Bill Reminders" doesn't work anymore either.  After writing a check, the reminder is still there and I have to click "Ignore".
I was a very satisfied user for many years, but now I have to live with software that doesn't work as well as it did, decades ago.  Very disappointed in what Quicken has become.  I have absolutely no interest in online banking, which seems to be your primary concern.  After reading comments from other users, I am not looking forward to next month, when our subscription renews.


Note: This conversation was created from a reply on: An Update from Eric Dunn.

Comments

  • smayer97smayer97 SuperUser ✭✭✭✭✭
    edited January 2019
    what specific version of Quicken are you using?
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    (
    Canadian Q user since '92, STILL using QM2007)

  • Unknown Member
    edited January 2019
    Quicken Deluxe
    Year:  2019
    Version:  R17.6
    Build:  27.1.17.6
  • UKRUKR SuperUser ✭✭✭✭✭
    edited January 2019
    If you have set up a Scheduled Reminder with all the correct information for a Payee,  instead of typing in a new register transaction and hoping for Quicken to recognize that the transaction you just created is to be used in place of the scheduled reminder I find it best to execute the reminder and make it into a "Print a check" register transaction. That gives you all the correct information every time. After recording all the checks you need to print today, go into the Write and Print Check dialog and start printing checks.

    If there appears to be a problem with register transactions not being memorized properly, try manually memorizing them. That should jumpstart a hung memorization process for next time.
    Perhaps it's also a good idea to clean up the Memorized Payee List and weed out unnecessary junk and multiple copies of the same Payee Name with obsolete information.
  • Unknown Member
    edited January 2019
    Just to clarify, I have no problem with the Memorized Payee list.  I've already cleaned up the list.  Yes I can manually memorize a Payee, but the dollar amount changes every month.  I need to know the amount of the last check written and the "Write Checks" window, doesn't do that anymore.  It did for many years.  Now only entries made in the "Register" will memorize the amount of the check.
    Thanks for your comments.
This discussion has been closed.