Trying to use Quicken. It requires me to log in. When I log in I get a message that I may need to

I am trying to use Quicken on my computer. It now requires me to log in. However, when I log in I get a message saying that I may need to use a different account. Yet I have verified details of my account. Help.

Comments

  • UKRUKR SuperUser ✭✭✭✭✭
    edited January 26
    Can
    you please capture one or more images of the parts of your Quicken window
    showing the issue, sensitive information blacked out as necessary to protect
    your privacy but annotated to describe the situation, and attach the image(s)
    here?

    The Windows Snipping Tool (available with Windows 7 and up) can be used to
    capture a partial screen image and save it to a file.  Microsoft Paint can be used to annotate the
    image.

    https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots

    To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361

    Please create image files of type PNG, JPG or GIF only.

    To attach the image here, start composing your reply. At the bottom of the text
    entry window on the webpage you'll see a row of icons beginning with B I U
    S

    Click the camera icon (not the video camera icon). It will allow you to select
    and upload the captured image file from your computer. The captured image will
    be inserted at wherever the cursor is located in the text.
  • John JoubertJohn Joubert Member
    edited January 26
    My Quicken Works. It took Several Days and three or four load attemps, but I finally was
    successful. Waiting on The back up disc now.

    Joubert
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