bmo harris reset account

I have a checking acocunt with BMO Harris and the account won't sync.  I've tried deactivating the online account in Quicken, but it says to contact the bank.  I've tried to reset the account and it says to contact Quicken Support.  There are no specific error codes with these failures.  another account with BMO syncs just fine.
Quicken Starter 2019 R17.6
Windows 10

Comments

  • UKRUKR SuperUser ✭✭✭✭
    edited January 26
    What is that exact message text, again?
    I think, unless you have recurring bill pay transactions set up at the bank's website and you do not plan on reconnecting your account to Quicken, you can ignore this message and go ahead with deactivation.

    If that doesn't do the trick, I'd say it's time to chat with Quicken Support or call them on the
    phone and request help. They can look at a log file on your computer to determine what's going on and help you solve the problem.

    Quicken Support:

    • To contact Quicken Support,
      please use this link only:

       https://www.quicken.com/support#contact-support  and select Chat or Phone support. Phone
      support is only available during posted business hours. The phone number
      can found at this website.
    • If you are eligible for
      Premium Support (purchased separately or included as part of your
      subscription to Quicken 2018 Premier or above) call the number that can be
      found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to
      "Quicken Premium Support" 
      when you log in with your Quicken ID.
    • Other links or phone numbers
      found elsewhere on the Internet, even in some posts or emails from the
      Community, may not be from Quicken or may not be up-to-date. Use those at
      your own risk.
    • Unlike other so-called
      "Quicken support providers", the real Quicken Support is free
      for all currently supported versions.

  • markus1957markus1957 SuperUser ✭✭✭✭
    edited January 26
    BMO changed their online banking platform. Between an outage they just resolved and not following the instructions to convert to the new platform, somewhere therein likely contains the means to restore your connectivity.  The one thing I did notice on my first EWC download after following the BMO instructions and then switching from Web Connect is that pending transactions in my checking account are being downloaded; then today the final cleared transactions downloaded again.
    https://www.bmoharris.com/main/personal/banking/digitalbankinghelp/

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