Want to reconcile using paper statement in Quicken 2019

I am trying to reconcile a bank account in Quicken for Windows 2019. When I select reconcile, I do not get the window to allow me to put in the data from the paper statement. It is automatically brings up the window with all the transactions...which I guess is based on the online balance.  The reconciliation is out of balance by a significant amount.

Comments

  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited January 26
    If you haven't already, open the register, press Ctrl + Shift + E, select the Online Services tab, uncheck Reconcile using online balance, select Done, then press Ctrl + R and choose Use paper statement.
    Quicken user since 1997 
    Premier on Windows 7 
  • Joan MerrittJoan Merritt Member
    edited January 26
    Thanks...did the trick 
Sign In or Register to comment.