Program will not load after update installed

An update to Quicken was just installed and now the software does not open It opens for a split second and the shuts down. What is the fix for this?


  • Quicken HaroldQuicken Harold Moderator ✭✭✭✭
    edited January 27
    Hello Dena. Appreciate your question.

    Which version of Quicken are you using and which operating system are you running:

    Please let us know so that we can best help you.

    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • DenaDena Member
    edited January 27
    I am running Quicken 2017 and Windows 10
  • John SmithJohn Smith Member
    edited January 27
    Dena said:

    I am running Quicken 2017 and Windows 10

    Quicken Harold - hwy are you achieving questions - many of us still can't use quicken 

    Topics can be removed by community moderators if they contain inappropriate content or private information.Quicken Harold, a moderator for Quicken, gave this reason for the change:

  • UKRUKR SuperUser ✭✭✭✭✭
    edited January 27

    Quicken crashes, hangs or loops
    at startup?

    try this:


    Close Quicken.

    Use Windows File Explorer to locate and rename
    your current Quicken data file, for example, from Qdata.QDF to

    Usually this file is located in your \Documents\Quicken folder.

    done that start Quicken as usual.

    Quicken cannot find your current data file during startup it should just simply
    load the program and give you either a nearly blank menu screen or one that has
    options to start as new user, restore from backup, etc.

    • If you get to this point
      without Quicken crashing
    • If you can't get Quicken to
      start at all,

This discussion has been closed.