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Quicken for Mac Canada 2019 unable to login to my RBC Royal Bank Online accounts?

I recently purchased Quicken for Mac Canada 2019 and have been familiarizing myself with the software by manually entering transactions. Now I would like to try downloading transactions from my online bank accounts at RBC Royal Bank Online banking. However when I select “RBC Bank - Online Banking” from the list of banks and sign-in with my usual username and password, I get the message “Did you mistype your sign-in info? Please retype your sign-in info for RBC Bank - Online Banking”. Retyping the same correct username and password gets the same message.

I notice that the URL provided in the list for RBC Bank - Online Banking is a simple generalized http://www.rbcbank.com whereas the actual URL for the sign-in is much more complicated: https://www1.royalbank.com/cgi-bin/rbaccess/rbunxcgi?F6=1&F7=IB&F21=IB&F22=IB&REQUEST=ClientSignin&LANGUAGE=ENGLISH&GOTO=fcooFrmPbl

Does anyone have any suggestions for resolving this problem?

Best Answer

  • wardsislander
    wardsislander Member ✭✭
    Accepted Answer
    I have resolved my own problem. The Royal Bank apparently doesn't do direct downloads within Quicken for Mac. However from my RBC online account it will download a .QFX file to my computer which I can then import into my Quicken software. Not exactly convenient but better than nothing!

Answers

  • wardsislander
    wardsislander Member ✭✭
    Accepted Answer
    I have resolved my own problem. The Royal Bank apparently doesn't do direct downloads within Quicken for Mac. However from my RBC online account it will download a .QFX file to my computer which I can then import into my Quicken software. Not exactly convenient but better than nothing!
  • Robin Whyte
    Robin Whyte Member ✭✭
    Something weird is going on (Quicken for Mac Deluxe v 5.10.1). My RBC accounts worked fine, from within the program or from the bank, through 2018 until January 2019, suspiciously close to but not at renewal date. Then all accounts failed to connect. With repeated attempts to reconnect them I have succeeded with four our of 13 accounts. Usually it asks if I have mistyped (I haven't). If you download from the bank site,  it tries to set up a new account (don't try this). It sometimes resets my accounts in $US (they're Canadian). I've used Quicken since it started in Windows a long time ago, and the Mac version for 2018 where it just about worked. Canadians have to pay international rates to phone support and wait, so I can't. Renewing my subscription did not help. I phoned RBC and the website is correct. The usual poor support for Canadians and Mac here.
  • That's interesting, Robin. After my many failed attempts to connect to several versions of RBC Royal Bank in the list, I simply assumed that they did not support direct downloading to Quicken for Mac v 5.10.1 but it's clear from your experience that earlier versions had no problem connecting. How does one get this problem escalated to a higher level, as it is clearly a software bug?
  • Sass Khazzam
    Sass Khazzam Member
    edited February 2019
    Mine stopped working almost a year ago. [rant redacted]

    There are 2 RBC's. One is Canada, the other USA. I'm in Canada. Too bad it no longer works and I don't see any reason to waste a new subscription for a service that no longer works. Have to deal with their message daily reminding me to renew.

    Epic fail!
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