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Why can't I download transactions from Citi Cards using Direct Connect?

I experienced a problem downloading transactions from Citicards using Direct Connect, so I reset the connection, but the problem continues (error: "Quicken cannot connect with Citicards") when I try the Direct Connect connection method, which is the one recommended by Citicards. Quicken Connect does seem to work.

I contacted Citicards, which sent me to Quicken support.

Is anyone else having this problem?

Best Answer

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Go into Control Panel / Internet Options
    or
    Start Internet Explorer. Click on Tools / Internet options.

    Click the Advanced tab.

    Ensure that all "Use TLS 1.0, 1.1, 1.2" have checkmarks.
    Uncheck all "Use SSL x.x"
    Click the Contents tab and click the "Clear SSL state" button.
    Click Apply, then OK.
    Close IE.
    Close and restart Quicken and see what happens.

    But that might not resolve any issues that Quicken has with not being able to access the Internet. Double-check your Firewall / Antivirus settings to ensure that the Quicken program (C:\[full and correct path name here]\qw.exe) always has permission to establish outbound Internet connections.
    If your AV / Firewall software creates log files, please review them, if necessary with the help of your AV software support team. That might show the problem and give you a way to easily resolve it.
    Also please review https://www.quicken.com/support/connectivity-troubleshooting

    If that doesn't resolve the issue, I'd say it's time to chat with Quicken Support or call them on the phone and request help.Let them look the latest download log file on your computer showing the issue, to determine the cause.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support 
      and select Chat or Phone support. Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018 Premier or above) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
  • odysseus
    odysseus Member, Mac Beta Beta
    @UKR This is a Quicken for Mac forum 😉

    @RickO You were right. I'm in France, and it turns out that for some reason, my French university's internet provider is blocking Direct Connect!

  • UKR
    UKR SuperUser ✭✭✭✭✭
    odysseus said:
    @UKR This is a Quicken for Mac forum 😉

    Oops! Sorry. I could have sworn this post was categorized to Quicken for Windows ... 8-(
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