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Error message when downloading Vantage Credit Union accounts to Quicken

I no longer am able to download Vantage Credit Union data to my Quicken account.  I receive an error message.  When I contacted Vantage CU, they informed me they do not download to third party.  Please check on this for me!!!  Thanks

Comments

  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello Linda,

    I checked our list of currently supported banks, https://www.quicken.com/support/fi-list-support-quicken-versions.

    I did not find a listing for Vantage Credit union.

    To be sure, what is the website that you go to view these accounts?

    -Quicken Tyka
    ~~~***~~~
  • LindaLinda Member ✭✭
    the website is vcu.com.  I have been downloading from their site to Quicken for over 5 years.  Is there some way to work it out with them so that I could resume downloading with them.  
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello Linda,

    I was unable to find a listing in the bank list that uses the URL.

    Unfortunately, it is up to the bank whether they choose to partner with Quicken.

    -Quicken Tyka
    ~~~***~~~
  • UKRUKR SuperUser ✭✭✭✭✭
    Hello Linda,

    I was unable to find a listing in the bank list that uses the URL.

    Unfortunately, it is up to the bank whether they choose to partner with Quicken.

    -Quicken Tyka
    That's odd. My Fidir file shows
    • 01024    01024    01024    Vantage Credit Union    http://www.vcu.com    (314) 298-0055/800-522-6009    http://www.vcu.com    ACTIVE                   BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

    @Linda ,
    please try:

    Have you tried this yet (if your bank recently changed their website or password requirements)?

    How to refresh financial institution information (Branding)

    Please read and follow instructions here:
    https://www.quicken.com/support/server-issue-troubleshooting

    If that doesn't resolve the issue:

    If you haven't done so already, I'd say it's time to chat with Quicken Support or call them on the phone and request help. Let them review the latest download log file on your computer for the exact error code and what to do about it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support 
      and select Chat or Phone support. Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018 Premier or above) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.
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