How to attach image snapshots to Community posts
(Windows or Mac)
Sometimes a picture
is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
The Windows Snipping Tool (available with Windows 7 and up) can be used to
capture a partial screen image and save it to a file. Microsoft Paint can be used to annotate the
To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361
Please create image files of type PNG, JPG or GIF only.
To attach the image here, start composing your reply in the "Type your
comment" box at the bottom of the webpage. At the top of the text entry
window you'll see a row of icons
beginning with B I S
Click the "Attach image" icon (the one that looks like a landscape
with mountain and sun). It will allow you to select and upload the captured
image file(s) from your computer. The captured image(s) will be inserted at
wherever the cursor is located in the text.
If you haven't
rebooted Windows since you installed the latest software update, please do so
now and then try Quicken again.
Still not working?
1) Let's try some "Troubleshooting 101" to
ensure the Quicken software is installed and updated properly.
What is the exact
release number for your version of Quicken?
If clicking on Help / About Quicken does not show one of the following you are
missing required software updates and, for older versions, possibly the
required Intuit ID to Quicken ID conversion:
Quicken US version:
2016 ... Release R 19.3 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
- 2017 ... Release R 18.6 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
- 2018 ... upgrades to 2019 when
installing the R 14.23 patch released 10/8/2018 or any later patch
- 2019 ... Release R 18.15 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product
2016 ... Release R 7.2 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
- 2017 ... all users should have been upgraded to 2018 already
- 2018 ... upgrades to 2019 when installing the R 15.24 patch or any later
- 2019 ... Release R 16.16 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product
( * minimum required
release number, may be higher, subject to change without notice)
Please do this even
if you are on the latest release already:
Locate the US or Canada Mondo Patch
file applicable to your version of Quicken in the links above.
Download it and save it to disk.
Open the Downloads folder. Right-click the downloaded patch file. Click
"Run as Administrator" to execute the installation program.
This will replace any Quicken software modules with a known consistent release
level and, hopefully, eliminate any software corruption or errors during
installation as a cause of this issue.
Reboot Windows when
done with the above and try Quicken again.
Quicken data file. It may have become damaged over time or if you ever had
crashes, hang-ups or loops while running Quicken. Repeated crashes may
eventually render a data file "broken beyond repair".
Please run this
exact procedure, skipping no steps:
- Make a copy of
your data file: Click File / File Operations / Copy. Do not change any Copy Option settings. Save
file under a new name in same folder as current Quicken data file. (The Copy process appears to be performing a
record-by-record copy of the data file and not just a simple binary image copy.
This has been reported as recovering some otherwise not repairable
- If Quicken reports an error creating the Copy file and you are using Q 2019
repeat the Copy process, but press and hold SHIFT and CTRL as you click File /
File Operations / Copy. When prompted "Ignore errors that prevent file
copy?" click "Yes". Note:
This may cause some data loss.
- Open the copied file in Quicken.
- Click File / File
Operations / Validate and Repair. Click "Validate File" and
"Rebuild investing lots", check to make sure the copied file is being
validated. If you suspect that a damaged Quotes Price History causes your
problems, also select "Delete investing price history". Click OK. Let it run.
- Fix any errors
logged as not repaired by Quicken.
- Click File / File
Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
next popup should show "Supervalidate" somewhere in header or text.
Click "Supervalidate File", check to make sure the copied file is
being validated, click OK. Let it run. It might run for a while.
- Again fix any errors logged as not repaired by Quicken.
- Now close and
restart Quicken using this new file and try your failing action again. If it
works, keep using the new file and abandon the old one.