your membership has expired error message

I have the Canadian subscription to Quicken
Quicken Starter
2019
 r16.16
I installed an update a while back and since then cannot get rid of the popup message "your membership has expired..."
Checking my membership status under help says my subscription is up to date, and I have confirmation emails to say my auto renewal went through
I just cant get rid of the popup
After looking up answers here Ive signed out and signed back in - and I've applied the mondo update suggested by one user. Nothing has helped. Are there any further options to try?
Thanks 

Answers

  • UKRUKR SuperUser ✭✭✭✭

    After renewing Quicken subscription on the website Quicken desktop still shows old (expired) subscription

    Assuming that you used the same Quicken ID to renew or upgrade:
    Click Help / Check Membership status to update Quicken

    Or

    Go to Edit / Preferences / Quicken ID
    Sign out and then "sign in as different user" using your current Quicken ID and password
    Click Help / About Quicken to see version, year, release and subscription details as stored in Quicken on your desktop


  • As I mentioned in my question I did both of these things
    I signed out and signed in as a different user but with my same user ID and password (which are correct) 
    Also I checked my membership status and it says it's up to date
    The error message is still there
  • UKRUKR SuperUser ✭✭✭✭
    Sorry, @Janice Hall , I was a little too fast on the trigger finger and the brain wasn't fully engaged ... I should have seen that   ;-)
    If Quicken works properly, with all features of Starter edition, including transaction downloads from the bank, then I would say: It's a bug and the Quicken programmers will fix it, hopefully with the next patch release. Meanwhile ignore it.
    However, if Quicken does not let you do any work, immediately chat with Quicken Support or call them on the phone and request help.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support 
      and select Chat or Phone support.
    • Phone support is only available during posted business hours. The phone number can found at this website.
    • To start Chat, your browser must allow popup windows from https://www.quicken.com
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018 Premier or above) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

  • Ok thanks. So far, for what I’ve needed, it seems to work, so I’ll wait and hope it’s just a bug that will be fixed in an update 😄
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