I accepted a downloaded Wells Fargo deposit but it does not appear in Quicken register

I did a transfer to Wells Fargo account at Wells Fargo site.  Quicken downloaded the deposit.  I click accept and deposit does not show up in register.  I validated file and file was good.  So I restored latest backup and repeated download.  Deposit downloaded again.  I accepted it but still it does not show up in Quicken register.  This is a new bug.

Comments

  • UKRUKR SuperUser
    Was this a new transaction or one that should have been matched against an already existing register transaction?
    If it should have been matched to an existing transaction and before you clicked Accept, did you verify that it matched to the correct transaction? It's possible that it mis-matched to an older transaction.
    Also, did you verify that your account register is properly sorted by Date and not filtered in any way? The transaction could have moved to a register slot off screen and can be found by scrolling.
    Please tell us a little more about this situation.
  • New transaction.  Register is properly sorted.  This was a $5000 deposit (transfer) done at the bank's website.  Quicken shows the correct amount in the on line balance but not in current balance or ending balance so it is definitely missing from the register even though I accepted the transaction download.  This is Quicken 2017 Home and Business.  There was a recent small update to the program.  I have to believe the bug was introduced with that update.  Or it is a Wells Fargo issue.  This is the second weird thing I have seen in Wells Fargo account this week though the other thing did not affect the register.  The second weird thing was I uploaded a transaction and the uploaded transaction also downloaded which I have never seen before but it did no damage to the register.  Both issues were a Wells Fargo account.  Other accounts have been behaving.
  • This bug just happened again.  Downloaded several transaction from Wells Fargo in Quicken Home and Business 2017 for Windows R19.1.  One transaction was a transfer from another bank to Wells Fargo checking.  I accepted them all but the $5000 deposit disappeared into never never land.  Quicken shows WF online balance as correct but ending balance is $5000 low.
  • thecreatorthecreator SuperUser
    Arthur Begun ,

    Hi ,

    How are your Downloaded transactions preferences set?

    Do you manually add transactions into Quicken, then download transactions to clear the transactions in Quicken, or simply accept what the Bank states is true?


    thecreator - User of Quicken Subscription R18.16 & Quicken 2017 HBRP
  • I pay bills with Quicken and those transactions upload to Wells Fargo as instructions and download as a match.  This downloaded as a new transaction (that I expected) and disappeared when I accepted all of the transactions that downloaded.
  • thecreatorthecreator SuperUser
    @Arthur Begun  ,

    Hi ,

    Are you using a Direct Connect Connection for both using Wells Fargo?

    Open up the Checking Account Register. Click on the Actions Gear then click Account overview.
    Scroll down and click Change Online Services.

    It will tell you the type of connection that you are set up for,


    thecreator - User of Quicken Subscription R18.16 & Quicken 2017 HBRP
  • UKRUKR SuperUser
    It's quite possible that this new deposit or transfer into your WF account was mismatched with another prior transaction instead of creating a new transaction. Did you review the matching process before clicking Accept?
    Is the Transfer-From account part of your Quicken data file? If so, how did you categorize this transaction?
    Transfers between account registers in Quicken should always be categorized with the bank register name of the other account, enclosed in square brackets, e.g., [WF Checking]
    IMHO, for best results, you should always record transfer transactions manually before you download transactions from the bank containing the transfer confirmations.
  • To answer the 2 questions, I use Direct Connect with Wells Fargo.  Been using it for years.  The other half of the transaction downloaded fine a day before.  I do these transfers once or twice a month for the last 6 months or so.  This is the second time that the Wells Fargo half of the transaction (the "to" account) disappeared into never never land after being accepted by me.  The category is wrong in the from part of the transaction.  Instead of having the bank name in square brackets it says "insurance."  Did not notice that.  Maybe that is a clue as to the bug.  In case Quicken decides to read this post and wants to look for the bug.
  • GeoffGGeoffG SuperUser
    This is data related and not a bug. Your transaction is going somewhere, it is not disappearing. What do you have set for this Memorized Payee? This controls how the posting occurs and to what category.
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 1809
  • OK so I fixed the from transfer as UKR suggested changing the category to [WellsFargo Checking] and the transaction magically appeared in the Wells Fargo register.  Thanks for your help guys.
  • I looked at my Wells Fargo account on line.  The problem seems to be a Wells Fargo category problem.  The transfers that show up properly in Quicken have a category set by Wells Fargo as "Other Incoming Transfers" under details.  The transfers that don't show up correctly in Quicken (the from shows up in its register but not the to, after being accepted) have a Detail Category set as "Other Deposits".  This is clearly visible in Wells Fargo on line even though each transfer was initiated the same way at the Wells Fargo website.  Next time I do a transfer I will see if there is a way to set the category of the transaction.  I doubt it.  Seems like a Wells Fargo screw up.
  • UKRUKR SuperUser
    I looked at my Wells Fargo account on line.  The problem seems to be a Wells Fargo category problem.  The transfers that show up properly in Quicken have a category set by Wells Fargo as "Other Incoming Transfers" under details.  The transfers that don't show up correctly in Quicken (the from shows up in its register but not the to, after being accepted) have a Detail Category set as "Other Deposits".  This is clearly visible in Wells Fargo on line even though each transfer was initiated the same way at the Wells Fargo website.  Next time I do a transfer I will see if there is a way to set the category of the transaction.  I doubt it.  Seems like a Wells Fargo screw up.
    Whatever is used within Quicken as a Category is not part of the downloaded data from WF. The only items that get transmitted are Date, Amount, Payee, Memo. Based on that information, Quicken is trying to determine the type of transaction. Correctly determining that a transfer was made, e.g., from Checking to Savings within WF or perhaps a transfer from Bank A to Bank B, does not always work.
    As I said earlier, for best results, you should always record transfer transactions manually before you download transactions from the bank containing the transfer confirmations.

This discussion has been closed.