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Error - "Quicken is unable to complete your request. [OL-221-A]" processing AMEX CC txs in OFX form.

Quicken 2019 error when trying to process downloaded AMEX credit card OFX transactions:
"Quicken is unable to complete your request. [OL-221-A] and [OL-221-B]"


  • Amex downloaded Web Connect files are not still working for me. Last working download for me was Dec 2018. I just re-imported that Dec. file and it worked fine. I've tried downloading the Web Connect files since February of this year and every .QFX file I download from Amex since wont import. Quicken returns the error: "Quicken is unable to complete your request. [OL-221-A]    [OL-221-B]".
    I noticed Amex changed their website layout recently. It seems, in my case, the Web Connect downloads have been corrupt or not working for some reason since Amex's site facelift. I doubt me calling Amex Customer Service and asking them to fix their .QFX files would do much good

  • John SuomiJohn Suomi Member
    edited March 2019
    It's not working for me either.  Errors: OL-221-A and OL-221-B.  Please advise.
  • Chuck85Chuck85 Member ✭✭
    I'm in the same boat.  I haven't been able to download from AMEX since last week. 
  • My AMEX download is still giving me the OL-221 message as well.. 
    Thought they fixed it!
  • I had this same problem, and I was able to get a working QFX file by navigating to the old version of the AMEX website. Once I clicked "Return to Previous Version", then downloaded the QFX file, it now works in Quicken.
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