How do I link a mortgate payment to Quicken Billpay?

Kent0sc

I've been using Quicken for years and am now on the subscription version, 2019.  I have had two mortgages in there for years with the principal, interest, and escrow amounts properly working automatically.  I created the bills in billpay and they were paid properly last week but when I sync, they come into quicken so the payment is posted twice.  One payment is the correct P+I and escrow, as it has always been, and the other is just the total amount from the bill pay.  I edited the payment details, checked the online bill pay check box, selected the Payee, which does state "Online Payee" but it is asking for my account number or last name.  I put that in, and then it says it already exists.

How do I link my properly calculated memorized payee to the online billpay?

Thanks!

Quicken Harold

Hello Kent0sc. Appreciate your question.  

This question would be best served being answered by the Quicken Bill Pay support team. They can be reached at 877-486-8844 or via e-mail at [email protected]

Hope this information is helpful.

Respectfully,
~ Quicken Harold.