What version, edition level and release of Quicken are you using?
Do you use Quicken Mac or Quicken for Windows? US or Canadian
Click Help / About Quicken (Mac: Quicken / About Quicken) to determine
year/version, edition level and release
and tell us what it says.
What version of Windows or Mac OS are you using?
Are you sure the manually recorded credit card payment transaction is correctly categorized as a transfer from the checking account to the credit card account?
Sometimes a picture
is worth a thousand words …
Can you please capture one or more images of the parts of your Quicken window
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
The Windows Snipping Tool (available with Windows 7 and up) can be used to
capture a partial screen image and save it to a file. Microsoft Paint can be used to annotate the
To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361
Please create image files of type PNG, JPG or GIF only.
To attach the image here, start composing your reply in the "Type your
comment" box at the bottom of the webpage. At the top of the text entry
window you'll see a row of icons
beginning with B I S
Click the "Attach image" icon (the one that looks like a landscape
with mountain and sun). It will allow you to select and upload the captured
image file(s) from your computer. The captured image(s) will be inserted at
wherever the cursor is located in the text.