Why does the shopping cart line item show my discount but the total does not?

Jack Loose

Hello Quicken,

I tried to use the promotional discount you sent me.

While the line item in the shopping cart shows the discount -- THE TOTAL DOES NOT! ???

Here's a screen shot.

Please let me know when this is fixed so I can actually purchase.

Thanks

Jack Loose

Hello Again,

On a whim I decided to enter my credit card and click through to "Review Order" to see what would happen even though the Amount Due on the first page doesn't show the expected discount.

Once I advanced to the next screen in the checkout page flow the total amount presented is changed to the now discounted amount as shown in the following screen shot.    After that, I was able to successfully place the order and was charged the expected discounted amount.

My conclusion is that the bug in the check-out workflow is a presentation issue on the first page of the workflow.

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  They are the only ones who can resolve ordering issues.

Quicken Support:

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  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.
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• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018 Premier or H&B) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
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thecreator

Jack Loose ,

The 40% Discount only applies to the first year of Quicken.

"https://www.quicken.com/ "

Scroll down to the bottom:

"
† Limited time offer of 40% off the list price applies only to the purchase of Quicken Deluxe, Premier, Home & Business for the first year only when you order directly from Quicken by March 19, 2019, 11:59 PM PT. Offer good for new memberships only. Offer listed above cannot be combined with any other offers. Terms, conditions, pricing, features, offers and service options subject to change without notice."

Is this the first Subscription Order for Quicken?

splasher

That stinks if you only get the discount on the first twelve months of a greater than 12 month subscription.

We found out awhile back that the discounts only applied to first time purchasers of subscription Quicken and not to renewing users.  I wonder if they really meant "first year" rather than "first purchase of subscription" which depending on the length of the subscription is two very different things.

We need an official ruling on this from Quicken.  (reported to Moderators)

Jack Loose

The offer I was attempting to use was presented in Quicken 2016 and provides 40% off a 2-year subscription.  Also, this is for the first Subscription Order for Quicken.

In either case, if you view the screen shot,the shopping cart shows a line item for the subscription WITH the discount and then the total WITHOUT the discount.  I.e. it doesn't add up and thus is an error condition regardless of the subscription term.

Jack Loose

@UKR

Thanks for the suggestion.  I contacted Quicken support via chat and they indicated they will be able to process the order with the expected discount if I call them during the work week.

For others watching this thread, here's the transcript below.  I'll follow up once I've actually been able to make the purchase.    There's definitely bug in Quicket's e-com solution they need to fix vs. having people call to order after they've been presented a specific promotion.

****************************************************************************************

MeMar 17, 2019, 2:35pm

I attempted to respond to an offer for a discounted upgrade/2-year subscription that was presented to me in Quicken 2016. The offer was for 40% 2-years (not just 40% off the first year). Once I clicked on the offer and confirmed I wanted to proceed with the 2-year offer a shopping cart was presented for check-out. The shopping cart shows the 2-year subscription with the discount BUT the total amount and taxes due are shown WITHOUT any discount. I.e. the 2-year discounted subscription shows up as a $60 line item (the only line item in the cart) and then the Amount Due shown is $100 (no discount) and taxes are calculated off of the $100. The total should have been $60.

A screen shot is available in this support thread: https://community.quicken.com/discussion/comment/19992868#Comment_19992868

AgentMar 17, 2019, 2:40pm

Understood. We can definitely work that discount for you. However, for security purposes we are not allowed to placed the order for your over chat. We can get you the discount so that you pay the price for 2 years with the 40% discount but we will need you to call us during our business hours so that you can securely share your card info with a phone agent but that would have to be until tomorrow from 5am to 5pm PST 650-250-1900. I will give you a case number so that they can work on the discount for you when you call us

MeMar 17, 2019, 2:40pm

OK thank you

AgentMar 17, 2019, 2:41pm

Here you go: ########

Quicken Harold

Hello Jack. Appreciate the information.

Yes, we would be happy to extend you the 40% discount or Quicken 2019 if you reach out to us this week via phone.  Please reference the case number in which you received from the chat agent so that we can assist you..

Thank you in advance!
~ Quicken Harold.

Jack Loose

Hello Again,

On a whim I decided to enter my credit card and click through to "Review Order" to see what would happen even though the Amount Due on the first page doesn't show the expected discount.

Once I advanced to the next screen in the checkout page flow the total amount presented is changed to the now discounted amount as shown in the following screen shot.    After that, I was able to successfully place the order and was charged the expected discounted amount.

My conclusion is that the bug in the check-out workflow is a presentation issue on the first page of the workflow.

smayer97

BTW, it turns out that Quicken treats ANY customer as a NEW customer if their subscription has lapsed for more than 30 days.