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Unable to connect with Alight Solutions

This discussion was created from comments split from: Alight Solutions - Missing 401k Transactions.


  • Hi All - This past weekend Alight Solutions along with one of the companies they service for retirement funds (New York Life Insurance), appears to have tightened up their security protocols.

    Now I am not able to connect to Alight Solutions based on their own directions on how to connect to them.    Any thoughts on how to proceed and shouldn't Quicken reach out to Alight Solutions for solution?
  • GiveAnAccount
    GiveAnAccount Member ✭✭
    Me Too.
    What happened to the Me Too button?
  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    @ssdangelo Have you reported this to Quicken Support, so that they can research what, if anything, needs to be done?  https://www.quicken.com/support#windows

    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • jacobs
    jacobs SuperUser, Mac Beta Beta
    edited March 2019
    Quicken Support is really the only way to get this addressed. They can connect to view your computer and verify that what you're reporting is accurate, and then escalate it to the team at Intuit which handles connectivity to financial institutions. 
    Quicken Mac Subscription • Quicken user since 1993
This discussion has been closed.