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Connectivity Problems (Target Red Card, Kohls, Chase VISA)

Same Connectivity Problem with all three - Quicken software asks have you recently closed this account NO - changed your account name NO - see this problem over several days - NO - try connecting again in  a few days - if answer is YES - it still DOES NOT WORK! Chase for example says its Quicken. Quicken says its Chase -  We users are caught in the middle and have no control over either party. I tried another financial software with my Chase account and it connected with no problem. That tells me the problem must be fixed by Quicken.  Quicken IT - please comment on user fixes. Thanks

Comments

  • UKRUKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

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      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
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  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    Hello @Thompson_dk

    Thank you for taking the time to report these issues to the Community, although I apologize for any frustration or inconvenience experienced.

    If you are still experiencing a Connectivity Issue window opening when running the One Step Update in Quicken, please cancel or close the connectivity window instead of answering the questions and allowing an account reset to be attempted.

    Once closed or cancelled, the One Step Update Summary window should open - what error code or message is listed next to each of the Financial Institutions?

    If needed, click the blue "Learn More" link to the right to view the error code/message.

    Please let us know, thank you.

    Sarah
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