Don’t pop-up advertisements to paying customers (+52 Merged Votes) [edited]

reck

I agree - absolutely bad business practices. Quicken already upset customers by going subscription - and now this? Make Quicken FREE with Ads, fine - make that an OPTION.

christopher.r.spitler

This is unacceptable. At this point, I might as well just use [removed]. If I'm paying for your software you don't need to show me ads, deals, whatever you want to call them. [removed - violation of community guidelines]

Gregg107

> @BruceAC said:
> I have been using Quicken since it was a DOS product. i have never been as upset with Quicken as I am after seeing a pop up add for an Allstate insurance product. Anyone else?

Agreed -- This is SPAM in a paid product. Spend some of the revenue Quicken earns from these "relationships" to properly code and deliver an OPT OUT feature within the software. This is REQUIRED by SPAM regulations.

Scooterlam

FWIW, Here is the advertisement that recently displayed on the desktop app.

lkayling

It is unacceptable that we are being subjected to advertising popups for a product that we are paying for. This is the first time it has happened to me with Quicken and I am not happy!!

bryanrezen

Dear Quicken, DO NOT SPAM ME!!! I paid for your services and will take my business elsewhere if you continue this practice.

lockewilson

I agree. It is shocking. If it continues, I will need to switch to a different accounting system, which will be sad after all these years. [removed - violation of community guideline]

Quicken Sarah

Hello All,

We appreciate your feedback on the in-product offers, and we've taken your feedback to our development and marketing teams.  While it's possible this could change in the future, the offers will continue to appear when Quicken is launched for now.  

All offers may be dismissed by clicking the "x" and selecting to "Close Offer".  Once an offer has been closed, it will no longer appear when launching Quicken, unless a new promotion or offer is available.

Thank you,

Sarah

[edited - thread has been re-opened for commenting]

Randi Creamer

I am INCREDIBLY DISAPPOINTED that Quicken chose to sneak advertising into this latest update of the software. We pay for our subscriptions & should be able to "OPT OUT OF OFFERS" and not be bothered by these in the future. To add insult to injury, it appears the Comment Management CLOSED THE THREAD logging complaints of this feature within 12 hours of the first post! Failure to genuinely listen to your customers generally results in loss of customers.

jstelfox

My Quicken for Mac subscription is up for renewal and I want to understand how I can opt out of the in application ads that take over my screen multiple times a day. [removed - off-topic]

justbkjk

Popups are really annoying. I paid for a Quicken subscription. I can deal with the Quicken product upgrade ad/reminders but the Allstate ads - c'mon folks give us a break.

silverstatesmith

Hi, I just opened Quicken Mac and got a pop-up ad for Allstate identity theft services. I'm a paying Quicken subscriber and have been since Quicken went to the subscription model. Seriously, please do NOT allow pop-up ads into the software. I will have to find another personal financial management program if this continues.

cwaiken422

I agree w/ justbkjk How do I stop the Allstate ads? Quite annoying for a paid subscription service.

Andrew Murry

Yesterday out of blue started getting pop up ads on my paid subscription version of Quicken. Agent claims they are aware and working on it.

Robert Searl

Unacceptable! Stop the ADS QUICKEN!!!! We pay a subscription- [removed - rant]

Tim

Knock it off! NO ADS!

RCinNJ

I was (assume inadvertently) misinformed to by Marcus! In responding to my comment in the 5.13.0 announcement thread he promised that after closing the "spam offer" window it would not re-appear. Well it just came back! Obviously Marcus doesn't know how this has been implemented by management! This makes me much madder! Outrageous!

ps56k

SO... why are these ads only being splashed on the MAC version,
and not the PC version ?

gch289

Totally agreed. I'm paying for the most expensive subscription Quicken offers. This is NOT an ad supported product. If the ads don't stop I won't be renewing.

arnoldplotnick

This Allstate pop up is absolutely infuriating. How can you subject your paying customers to this crap without any option to opt out? Makes my blood boil.

rtrent

This is utter BS that popup ads are appearing. I had not gotten these in the past until my most recent renewal a week ago, now I get them. I won't be renewing next year if this continues.

Proudpaw

The Administrator's/Moderator's response is infuriating as well. Sure, you can get rid of Allstate's ad but (read between the lines) another one will take its place. Unless Quicken does something about this, and quickly, I'm moving elsewhere, just on principle.

rvesecky

Every time I log in now I get this "great deal" from Allstate. I don't want any "deals". I am not interested. It is nothing but an annoyance. How can I opt out of this crap?

dhuck

Despite what Quicken Sarah stated about the same ad not reappearing after closing it, I've seen the same Allstate ad multiple times in the last 4 days. This is absurd!

ps56k

Just a warning..... a normal discussion on the topic is fine -
ranting will get it CLOSED.

The Mods have re-opened the thread for comments, however please be aware that while feedback and constructive criticism is acceptable; if they continue to see a large number of posts in violation of the forum guidelines they will be closing the thread again.

SoCalMark

You may want to re-think this particular strategy (removed) or I'll be moving to a different platform and I'm a 25+ year Quicken customer.

mwo5678

I'm upset enough about this that I created an account just to comment.

If quicken starts showing me ads I will cancel and move on to one of the many free options that are now available.

I've used this product for many years and I'll continue to do so unless given a strong reason not to. I see un-skipable startup ads as that strong reason to stop.

Quick-

I was shocked and deeply disturbed to find a popup ad for Allstate appear when I opened Quicken today. I don’t recall ever seeing a popup ad in decades of use except for Quicken (which is annoying enough). But to have an ad for an outside company popup in a paid subscription is absolutely unacceptable!! (Removed-Rant) If you want to run ads, make that version free, but don’t subject your paying customers to them.(removed). ☹️

continental$

Ads on a paid subscription....I just turned off my automatic renewal .....(Removed)

J. Holmes

This is a horrendous user experience. As a paying customer, I should not be subjected to annoying advertisements.

This reminds me of when Quicken Windows implemented the splash screens for various financial institutions.