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Don’t pop-up advertisements to paying customers (+52 Merged Votes) [edited]
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Does anyone know a workaround, or somewhere I can post a complaint (besides here)?
I'm sorry I sound angry, but I am.
Editing to add: Well, I see Quicken has now closed that thread because they didn't like the tone of the comments from users, so you can read but not add comments; however, you can still vote if you think they should get rid of the ads.
https://community.quicken.com/discussion/7847546/quicken-community-guidelines
I understand a community forum needs to be kept civil, but given the topic, this just seems like self-serving corporate censorship.
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Thank you,
-Quicken Tyka
///Since you do not allow rich-formatting, I have to use CAPS for emphasis. Nobody's yelling here [removed - argumentative]///
Quicken: I am already a PAYING customer of yours. Today, I received an Allstate insurance advert - something so uncharacteristic, that I had to search on the internet to figure out why I was getting this pop-up.
[ removed - inaccurate]
Curiously, Quicken has experimented with proper forms of mutually beneficial advertising - like your Dropbox offers. THAT makes sense! I need online backup, so Quicken/Dropbox cozy-up and make an exclusive deal in the backroom. You buy us off with a small stipend of extra storage space, then Dropbox gets a new subscriber. [removed -speculation]. Everybody wins.
Example 2: you recently launched a World MasterCard with rewards. [removed - speculation]. I personally don't like it (see: Facebook) - but it's STILL a mutually beneficial offer.
Surely, someone at Quicken is responsible for performing market research. If not, perhaps this simple observation works: the death of the cable TV industry. Turns out, people REALLY don't like when they're charged money to ACCESS a service, only to be inundated with advertisements while USING the very same service they pay for.
[removed - speculation] I have plenty of other subs to worry about. Not Quicken's.
Vote with your wallet. I've turned off auto-renew and will cheerfully watch from the sidelines as my subscription expires.
[removed attachment - disruptive]
We appreciate you taking the time to provide your feedback on the in-product offers.
This thread is being closed as it's becoming argumentative and we've taken your feedback to our development and marketing teams. While it's possible this could change in the future, the offers will continue to appear when Quicken is launched for now.
Thank you,
-Quicken Tyka
I would like to take a moment and thank you again for sharing your comments and feedback and we apologize for any frustration or inconvenience experienced.
Quicken has and does continue to partner with other companies to create and offer exclusive benefits and services only available to Quicken Members.
To ensure you are aware of all the benefits your Quicken Membership provides, we let you know when a new benefit is available through an in-product message, in accordance with our Terms of Service Membership Agreement.
We do understand that not all Users may need or want to take advantage of additional tools and resources to manage their finances and so these messages are typically dismissed in Quicken for Mac by clicking the red "x" in the top left corner and selecting to "close offer".
In Quicken for Windows, uncheck the "remind me later" checkbox in the lower left corner and click the "x" to close the window.
Once an offer has been dismissed or closed, it should no longer appear in Quicken, however, we became aware of an issue causing the AllState Identity Theft Protection offer to appear multiple times for some Quicken Users even after being closed.
Due to this, our Marketing teams temporarily stopped the message to fix the issue and some Users may have seen the message again once the offer was restarted, we apologize.
At this time, this Idea is marked as "Not Planned", however the posted comments and feedback have been forwarded directly to our Marketing teams so they may be aware of the impact this experience has on our Members and take it into consideration in the future.
This Idea will remain closed for comments and if you would like to add your voice to this discussion, please "Vote" for this Idea.
To vote on this Idea, go to the first page of the post and click on the black triangle icon in the blue box.
Thank you,
Sarah
Hello All,
Thank you for your feedback about the recent partner promotion that appeared in your Quicken product.
We have restrictive guidelines (which the recent Allstate ad didn’t meet due to an error) on when and what kind of in-product messages are displayed. We’ve recently been able to implement a change to the available customizations in the Quicken Subscription product, which will enable Windows and Mac users to choose the types of in-product messages they want to see. There will still be some critical messages that will continue to appear, such as messages around critical product updates or online banking issues, so we can keep you informed of what’s happening in your Quicken product.
Here’s how to update your message settings: https://www.quicken.com/support/internal-what-do-if-customer-wants-unsubscribe-quicken-marketing-email-notifications
Overall, our top priority is making sure our Quicken software users have an excellent product experience.
Thank you,
Sarah