Mobile Setup - Error CC-503 on Chase, Bank of America, Citibank

I am trying to set up Mobile & Web, but get an error CC-503 when trying to add accounts with Chase, Bank of America, Citibank. I successfully added an account with US Bank and a Cash account.

My account information is fine - One Step update works with same account information and password.

Running Quicken Premier 2019
Version R18.15
Build: 27.1.18.15

Answers

  • Quicken KathrynQuicken Kathryn Administrator ✭✭✭✭
    Hi dryheatwriter,
    Sorry you're having an issue with your Mobile & Web accounts--can you give us some more information, so we can determine what's happening?

    Are you getting an error when you attempt to sync to Mobile & Web?  Where do you see this error?  What are the exact steps you're taking before you see this error?

    Hopefully, this will help us narrow down the issue--
    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • I am getting the error when trying to set up the account for Mobile. I know the password is correct because the regular account sync works fine. I was able to get Bank of America to work, but Chase and Citi still will not.

    As a side note - I tried to reply to the email I received on this issue and got an error that your server is misconfigured....
  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    Hello @dryheatwriter

    Thank you for that additional information, although I apologize that you have not yet received a follow-up response.

    If you haven't already, please review the information and troubleshooting steps available at https://www.quicken.com/support/troubleshooting-online-banking-issues-quicken-mobile-and-quicken-web and let us know if this helps to resolve the CC-503 error.

    Thank you,

    Sarah
Sign In or Register to comment.