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Problems adding an additional 401(k) account

I have one 401(k) loaded but am trying to load another similar account. Every time I get to the "What securities are in this account?" screen, I add the securities in the list and hit next, the screen gets stuck on "Receiving...Historical Security Prices." I've tried to get past this process multiple times, even leaving the computer for four hours only to have to shut down the system using task manager. Any thoughts on resolving this issue?

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