Bank of America 301 error and passcode reset

Has anyone had problems with their Bank of America passcodes getting reset? 

Since my dad has connected his BOA accounts to Quicken it will update during the day and then the next morning when he chooses One-Step update it gives him the 301 error message.  He then goes to login to BOA and when he tries to login it immediately sends him to the reset  your password page. Which explains the 301 error, however he hasn't done anything to cause the BOA passcode to be reset. 

This happens almost every day.

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