Has anyone had Kohl's download problems since their update last week?

Kohl's sent an email saying they were changing their "sign-in experience" on April 18, 2019, and Quicken hasn't been able to download from Kohl's ever since. I use Quicken Deluxe 2019 (up to date). I've gone through the usual steps, waiting a few days, deactivating and attempting unsuccessfully to reactivate. The Quicken download must be a complete afterthought for the people who create these new sign-on experiences. Any thoughts as to how I might get the Quicken One Step Update working on Kohl's?
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  • Yes, Kohl's stopped working a few months ago.  All of my other account sync fine.
  • Quicken SarahQuicken Sarah ✭✭✭✭ Administrator, Moderator ✭✭✭✭
    Hello All,

    I'm sorry to hear you are experiencing an issue downloading transactions from Kohls and thank you for taking the time to report this to the Community.

    When attempting to add/update accounts with Kohls do you receive an error message or code at all?  If so, what is the error being received?

    @Mike O'Brien when attempting to reactivate the accounts, do you go to the Online Settings > Set Up Now button?  

    Or the Tools menu > Add Accounts?  If you haven't, please go to Tools > Add Accounts and attempt to add the account once more, does it connect or do you still receive an error?

    Please let us know, thank you.

    Sarah
  • Mike O'BrienMike O'Brien Member ✭✭
    Sarah - After Kohl's recent update One Step Update failed for several days. I then deactivated the account and have been unable to reactivate it. I don't get an error message per se, just a screen (see below) saying my login is incorrect (which is inaccurate). Interestingly, Kohl's knows about my account because they ask me the security questions, and I have answered them correctly on numerous occasions. But after I answer the questions, I always get this same message. I use the same credentials to login to their site. Their customer service people (1-800-564-5740) have never heard of Quicken, although one supervisor had heard of Intuit (perhaps just a passing reference to those Eskimo people up in Alaska and Canada).   :)  Regards, Mike O'Brien





  • markus1957markus1957 ✭✭✭✭✭ SuperUser ✭✭✭✭✭
    CC-501 error starting today. Went to website and was prompted to have a code sent via email. Entered the code and logged on to website. Tried Quicken again using Update Now and was presented with the same error.

    Looks like the scripts team will have to intervene.
  • Mike O'BrienMike O'Brien Member ✭✭
    Apparently the right people at Kohl's finally got involved and fixed this as I was able to reactivate the Kohl's download this morning (5/1/19) for the first time in almost two weeks. Actually, in order to reactivate Quicken download, they twice asked me for a security code, and on the second attempt, the reactivation process worked, and transactions downloaded. When I also signed into the Kohl's site itself, I was also asked to input a security code, which also worked. So this problem is now apparently resolved for me.
  • Quicken SarahQuicken Sarah ✭✭✭✭ Administrator, Moderator ✭✭✭✭
    Hi Mike O'Brien,

    I'm glad to hear that the Kohl's account reactivated and downloaded new transactions successfully and thank you for posting back with the updated information.

    @markus1957 - are you still receiving a CC-501 error? Either through the One Step Update or Update Now?

    Sarah
  • markus1957markus1957 ✭✭✭✭✭ SuperUser ✭✭✭✭✭
    Using Update Now I was prompted with a pop-up window to receive and then enter a verification code. It worked and Kohls updated.
  • markus1957markus1957 ✭✭✭✭✭ SuperUser ✭✭✭✭✭
    Second day in a row I have been asked to go thru MFA; code via email and enter code. It was successful but with OSU continuing in the background, there was a real struggle for keyboard control that required checking the actual characters entered because some were being ignored while OSU continued and grabbed the screen focus away from keyboard input.
  • Mike O'BrienMike O'Brien Member ✭✭
    markus1957 - Something similar happened to me. I didn't watch the One Step Update and only afterwards noticed that Kohl's hadn't downloaded. I knew there weren't any transactions but decided to update the account anyway just to see what was happening. The account updated, but only after I had gotten the notice to obtain a security code, which I did successfully through email. This seems rather inconvenient for the Quicken download process (imagine if all your banks and credit cards did this for your OSU), and Kohl's does not do that for just signing into their own site. So I'm wondering if Quicken Sarah might pass this along to the Kohl's people so that it doesn't occur with every OSU. Regards, Mike O'Brien
  • SpotteddogSpotteddog ✭✭✭ Member ✭✭✭
    I can't download Kohls either. Thought logging on to Kohls would help. Entered the 6 digit code they wanted. But Quicken still can't download.

    I too got the email about a new sign-in procedure some time ago. Haven't had any trouble until the last week or so.
    Maybe Quicken needs to look into this since everyone is getting the error. Seems nobody at Kohls has a clue what "Quicken" is.
  • Gone2MauiGone2Maui Member
    Kohls stopped updating last week.  Since then I have upgraded to Q 2019 and extended my license for 2 years.  I thought if I started with a clean data file and re-entered all of my accounts this problem would be resolved.  However, it will not let me add the Kohls account.  The error message says it isn't my fault, so I guess I'll just keep waiting for Q to fix it.
  • markus1957markus1957 ✭✭✭✭✭ SuperUser ✭✭✭✭✭
    OSU is working for me now but a verification code is required each time making it annoying and worthless.  The EWC server is not being recognized as a trusted computer.
  • Mike O'BrienMike O'Brien Member ✭✭
    markus1957 - I have successfully used One Step Update for a Kohl's download twice now without Kohl's requiring that Multifactor Authentication security code so perhaps Kohl's is adjusting their security to accommodate the Quicken download. I agree that the MFA request is quite inconvenient and annoying. Mike O'Brien 
  • SpotteddogSpotteddog ✭✭✭ Member ✭✭✭
    After not working with Kohls for several days, OSU worked for me with Kohls one time. I had to enter all the verification data, though.
    Now it won't update again and gives the same error without the offer to enter verification.
  • miklkmiklk ✭✭✭✭✭ SuperUser ✭✭✭✭✭
    For me Kohls:

    Updates fine BUT requires to ALWAYS get the Multifactor Authentication security code.... It should be saved/stored somewhere??

    The web site asked once and then works without requiring it every time...
  • SpotteddogSpotteddog ✭✭✭ Member ✭✭✭
    Still can't update kohls.

    After the one time update several days ago, I get the same error every time again.
    Did anyone find a fix? 
  • Mike O'BrienMike O'Brien Member ✭✭
    Kohl's is basically "fixed" for me (not sure why Spotteddog is still experiencing problems), but I still have two problems. First, Kohl's almost always requests the two factor authentication mid-download, which is quite inconvenient, especially when another bank is also requesting that you input an email or texted MFA code. The One Step Update becomes more like a Four Step Update. Second, unlike miklk's experience, I am also frequently getting an MFA request when I directly log into the website itself. The IT/security people at Kohl's seem to be dominating the customer service, sales-oriented people right now. It may be safer for them, but it really creates a disincentive for using the Kohl's card. Intuit might want to talk to banks like Kohl's about how much inconvenience this poses for their mutual customers.
  • Mike O'BrienMike O'Brien Member ✭✭
    One further observation on Kohl's requesting an MFA code - they seem to request it but not enforce it. When Kohl's sends me such a request, I have started to just "cancel" the request (one of the options), and the One Step Update Summary later says that the Kohl's account has successfully downloaded. Now, every time I've had this happen, I haven't actually had any transactions to download from Kohl's, but Quicken is saying the Kohl's account has downloaded but that there aren't any new transactions. So I don't know what would happen if Kohl's really did have some transactions to download. Maybe they would withhold them until I requested and entered their MFA code. Mike O'Brien
  • SpotteddogSpotteddog ✭✭✭ Member ✭✭✭
    Kohls worked off and on a few times for me. Sometimes it asks for a code, other times it doesn't and just updates. But now I'm getting an error with Kohls again. 5/16
  • 4birdie4birdie Member ✭✭
    The past two attempts to download the Kohl's account I have been required to obtain a security code. Is there any work around for this?
  • 4birdie4birdie Member ✭✭
    I am still getting the request for the code every time I try to download the account
  • markus1957markus1957 ✭✭✭✭✭ SuperUser ✭✭✭✭✭
    Have you tried using Update Now from the Kohls account register?  I find using that after being prompted for the code in an OSU (and often failing with CC-501) decreases the frequency of getting the code request in normal OSU's.
  • SpotteddogSpotteddog ✭✭✭ Member ✭✭✭
    edited May 31
    I was getting the "code" request every time I tried to connect to Kohls. But it worked every time for the last week or so. No problem. 
    But today, even after entering the "code" I get cc-501 error. Does this have something to do with the 19.44 update?
  • markus1957markus1957 ✭✭✭✭✭ SuperUser ✭✭✭✭✭
    It seems to be broken again. CC-501 after being prompted for and entering code.
  • SkewbeeSkewbee Member ✭✭
    One Step Update has been failing to update Kohl's since they implemented MFA. Does not provide MFA pop-up in OSU. Update Now from within account works unreliably. If MFA prompted, then transactions update. If not, then I have to use Reset Account from the Online Services tab under Account Details. That seems to always work but, results in populating register with duplicate transactions which needs to be deleted.

    IMO, both Kohl's and Quicken have dropped the ball here. Update MFA process to remember trusted devices upon successful MFA. Update Quicken connectoid to handle Kohl's current MFA process.
  • shannonvhmshannonvhm Member
    Good evening all. I am trying to add my Kohl's account, I just purchased Quicken 2019 today... and no go. I am being told that they cannot connect to Kohl's and that it is not my fault.. No kidding? Any advice?
  • shannonvhmshannonvhm Member
    Does anyone have any help on this? It is very frustrating that so many of my cards i'm having a hard time connecting..... Kohls is just one of them.
  • markus1957markus1957 ✭✭✭✭✭ SuperUser ✭✭✭✭✭
    Question 1; is it set up in Quicken or could you not even get that far?  If you got it set up, try using Update Now via the gear icon in the Kohls account register. I'm also assuming you have logged in at Kohls and set up the new MFA information.
  • 4birdie4birdie Member ✭✭
    when I try to update my Kohl's account they ask for me to verifiy my sign on with a code sent to my phone. This is making updating the account to not work. Does anyone have a work around or solution for this?
  • LarryLarry Member ✭✭
    I've been having the same issue. Each time I update, Kohl's wants to verify with a text code. I have just been closing the window and then the account updates upon doing a second sync. This is for the Mac.
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