Bank account is not connecting within Quicken

I am unable to connect to my bank account from within Quicken.  This started about three weeks ago.  
From what I've read/understood.  I deactivated my account and then tried to reconnect with no luck!

Now, if I try importing a downloaded file. (This being done directly from my Bank using the export file), it only imports the dated info from the bank.  Meaning that when I do import the file I lose all of my information!  Years of banking info.  

Also, since I deactivated the account from within quicken.  I can not connect.  So I now have a double whammy!

HELP!!

Comments

  • jacobsjacobs SuperUser ✭✭✭✭
    What bank? And what version of Quicken Mac?
    QMac 2007 & QMac Subscription • Quicken user since 1993
  • tkctlwtkctlw Member
    associated bank.  Mac Version 5.11.0 (Build 511.25626.100)
  • UKRUKR SuperUser ✭✭✭✭
    edited May 9
    When you "import the downloaded file", does it import into the existing account register or does it create a new one, e.g., "AB Checking-2"?
    Usually, you can't import a downloaded file into an account register, if that account register is connected for downloading.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018 Premier or H&B) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Sign In or Register to comment.