Bank account is not connecting within Quicken

I am unable to connect to my bank account from within Quicken.  This started about three weeks ago.  
From what I've read/understood.  I deactivated my account and then tried to reconnect with no luck!

Now, if I try importing a downloaded file. (This being done directly from my Bank using the export file), it only imports the dated info from the bank.  Meaning that when I do import the file I lose all of my information!  Years of banking info.  

Also, since I deactivated the account from within quicken.  I can not connect.  So I now have a double whammy!



  • jacobsjacobs SuperUser ✭✭✭✭
    What bank? And what version of Quicken Mac?
    QMac 2007 & QMac Subscription • Quicken user since 1993
  • tkctlwtkctlw Member
    associated bank.  Mac Version 5.11.0 (Build 511.25626.100)
  • UKRUKR SuperUser ✭✭✭✭
    edited May 9
    When you "import the downloaded file", does it import into the existing account register or does it create a new one, e.g., "AB Checking-2"?
    Usually, you can't import a downloaded file into an account register, if that account register is connected for downloading.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

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