Please verify the exact release level of your Quicken 2011 Starter Edition for me.Press Help / About Quicken and tell (or show me with a captured image snapshot) what it says, e.g., "Quicken 20?? Release R ?.??"I want to make sure that you have all available bug fixes on board.Behind the "36 Uncategorized Transactions" there should be a detailed report listing each of these transactions. Click on this line to see what it shows. Edit each transaction and categorize it, to make it disappear from this report."Uncategorized" and "Refund" seem to be considered Spending (Expense) transactions, but, showing a negative number, seem to contain Income transactions. Without seeing details, I can't say what's going on here. One possibility: your "Refund" category shows Income, but is defined as an Expense - type category.If you record refunds, e.g., the return of a Clothing purchase, the refund amount should also be categorized as Clothing, to subtract the refund amount from the total purchases.