SINGLE account corruption in file, preventing any recovery or export
First - let me say I have worked with tech support online for over 4 hours, and I have worked on my own for 2 weeks on this issue. I have version Quicken 2017 VR19.1 Build 126.96.36.199. I have done the mondo update. I have backed up, copied, validated and super validated a million times. I'm in IT and I do desktop support. All my things are in line...this is a complicated one.
I have a bank of america account with unaccepted transactions in it. Every time I go to the account, the program times out, and I'm forced to kill it. I cannot deactivate online services on this account because of the unaccepted transactions. I can not reset because of them either. I cannot export for the same reason. I cannot export a single account because years of transfers to other accounts and payments will be broken links. I attempted to restore a backup that WAS working, and then the particular account STOPPED working.
I attempted to disable all EWS accounts, but I could not disable the BOA. This is preventing me from doing ANYTHING! I have deleted my cloud information, and reuploaded my cloud information. Now, because of the update, I cannot delete the current data set.
SO - HIVE minds - what do you have for suggestions? I'm totally stuck here. I can't just start over with another file or program because I will lose years of information. I had a similar problem 11/2018 that tech support was able to resolve, but the support I received the other day was not on their game. So - HIVE MINDS - Ideas???