Problem with Sync to cloud
danieldumas
Member ✭
I have been recieving the following message for accounts for which transaction are downloaded (i am with TD bank (Canada). Can anyone help me?
0
Best Answer
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Hello @danieldumas
Are you using Quicken 2019 for Windows or Mac?
If using Quicken for Mac, go to the Quicken menu > Preferences > Connected Services and click on the "Reset" link to reset the cloud data.
If you are using Quicken for Windows, in the Edit menu > Preferences > Quicken ID Sync & Alerts option, on the bottom right side of the window under the Sync & Alerts section should be a blue link that says "reset your cloud data".
Is there a "Get Started" button instead of the reset cloud data link, by any chance?
Please let us know, thank you.
Sarah
5
Answers
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Hello Danieldumas,
Sorry, that you have yet to receive a response.
I would start by resetting the Quicken cloud.Step 1: Reset the cloud data through the desktop program
- Go to Edit > Preferences > Quicken ID, Mobile & Alerts.
- Click Reset your cloud data.
Step 2: After resetting your cloud data
You'll need to sign out of the Mobile App and sign back in:
- Open the Quicken Mobile App.
- Tap the Menu icon
in the upper left. - Tap the Logout button at the bottom of the screen.
- Sign back in with the same Quicken ID.
-Quicken Tyka~~~***~~~0 -
unable to locate Reset cloud data option in Quicken 2019.0
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Hello @danieldumas
Are you using Quicken 2019 for Windows or Mac?
If using Quicken for Mac, go to the Quicken menu > Preferences > Connected Services and click on the "Reset" link to reset the cloud data.
If you are using Quicken for Windows, in the Edit menu > Preferences > Quicken ID Sync & Alerts option, on the bottom right side of the window under the Sync & Alerts section should be a blue link that says "reset your cloud data".
Is there a "Get Started" button instead of the reset cloud data link, by any chance?
Please let us know, thank you.
Sarah
5
This discussion has been closed.