TD accounts no longer downloading

I am suddenly get an error message in EasyWeb trying to download my TD accounts. TD says that it is not their problem.
Is this happening to anyone else?
I'm on R16.22. Maybe there was a Quicken update that has affected the download?

Best Answers


  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello Joanne1234,

    We will need a bit more information to be able to assist you.

    What is the error message that you are receiving? 

    Is the message with accounts that are part of EasyWeb or are you receiving an error on the TD Bank website? 

    Please let us know!

    -Quicken Tyka
  • bigrich
    bigrich Member ✭✭
    I have the same issue. The message from TD is "We're sorry. Your request could not be processed. Please try again.[UNK]"
  • MarcR
    MarcR Member ✭✭✭
    I use TD EasyWeb and had/have no problem with downloads.  As Quicken_Tyka asked, we could use more info to try to help you.
  • Cooper158
    Cooper158 Member
    I am having the same problem since my subscription renewal approx June 6. Error message reads "we are sorry. Your request cannot be processed at this time, Please try again (UNK) I use TD Easy Web and had no problems. Accounts can be downloaded one file at a time only
  • ajacques
    ajacques Member
    Same problem since June 6th. TD accounts won't download to Quicken or even a regular Spreadsheet, even if trying to download one account at a time.

    TD says they are aware of the problem and are working on it.

    Quicken also required me to change my password before letting me on this page.
  • noune
    noune Member ✭✭
    I have the same problem
  • noune
    noune Member ✭✭
    Accounts can not be downloaded even one at a time . Is anyone working on this problem ? Thx
  • Bob17
    Bob17 Member
    Same issue even using three different browsers. Unable to download all accounts or one account at a time. TD says they are aware of the issue and are looking at it.
  • MarcR
    MarcR Member ✭✭✭
    Not sure what is wrong.  I just downloaded from TD EasyWeb on 3 different accounts with no incident.  I do not use One Step Update though.  I download each account separately.
  • noune
    noune Member ✭✭
    Can someone from quicken help with this issue ? It is not downloading . Even one at a time .
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    Hello All,

    Thank you for taking the time to report this issue to the Community, although I apologize for any frustration or inconvenience experienced.

    To ensure we are understanding this matter correctly, please confirm if you attempting to connect with TD Easy Web through the One Step Update in Quicken.

    Or if you are going to the TD Easy Web website and selecting to download a Web Connect (.QFX) file?

    If downloading a Web Connect file to import the transactions into Quicken, please review the information and steps available here and let us know if the error persists.

    Thank you,

  • Mangetout
    Mangetout Member
    The error, which first appeared two days ago, persists. As others have noted, an individual account can be downloaded from TD to Quicken but not multiple accounts. Downloading multiple accounts had been a relatively smooth process for years until the morning of 11 June 2019.
This discussion has been closed.