Capital One Credit Card Payments do not download

My Capital One Credit Card account using Express Web Connect does not bring in the monthly payments.

Answers

  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    Hi Dave,

    I'm sorry to hear you that you are experiencing issues with downloading your Capital One Credit Card transactions and appreciate your sharing the details of this issue with the Community.

    Please take a moment and visit https://community.quicken.com/discussion/7803899/add-your-quicken-information-to-your-posts-plus-how-you-are-connected-to-the-internet and post back to let us know what version and release of Quicken you are using.

    When running an update on the Capital One Credit Card account do you receive any type of error message or code?

    Or does the update complete successfully and say new transactions downloaded but none actually appear?

    If the update is successful but none of the payment transactions are visible, it's possible that Quicken may have auto-matched a previous payment transaction.  Please go to the Edit menu > Preferences and select "Transfer Detection" from close to the bottom left side - is the "scan downloaded transactions for possible transfers" box checked?

    If so, which bubble is selected?

    Please let us know, thank you.

    Sarah
  • DaveDave Member
    R 19.44
    build 27.1.19.4

    All transactions both debit and credit to the Capital One Credit Card account download perfect all of the time. Payments from source account to not show up.
  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello Dave,

    To clarify, all of the debt and credit transactions download fine.

    Is it possible you are entering a transfer transaction in Quicken for the credit card payment and that is the information that is missing?

    Let us know!
    -Quicken Tyka
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