RESOLVED 6/14/19 Fidelity Investments Intermittently Returns OL-293-A or HTTP 500 Error

Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
edited July 2 in Alerts
We are receiving reports that Quicken for Windows and Mac Users are receiving a OL-293-A error when attempting to add/update accounts with Fidelity Investments.  Mac users may receive an HTTP 500 error.

If this error is received, we recommend allowing up to 48 hrs before attempting to add/update accounts with Fidelity again.  We are working with Fidelity to resolve this issue as quickly as possible.

If you would like to be automatically notified once this issue has been resolved, please "bookmark" this post by clicking the Yellow Star Icon in the upper right corner.

Thank you!

(edited)

Comments

  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    ONGOING 6/21/19

    We are continuing to work with our Service Providers and Fidelity to resolve intermittent errors when attempting to add/update accounts with Fidelity Investments.

    If an error is received, please allow up to 48 hrs and attempt to add/update accounts again.

    This Alert will be updated as more information is received, if you would like to automatically receive notifications on this issue, please bookmark this Alert.

    Thank you!
  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    RESOLVED 7/2/19

    These intermittent issues with Fidelity have been resolved with the R19.55 release for Quicken for Windows 2019 and 5.11.1 release for Quicken for Mac 2019.

    If you have not yet installed the R19.55 release for Windows, it may be installed from the Mondo Patch available here.

    The 5.11.1 release for Quicken for Mac may be installed by opening the Quicken menu and selecting Check for Updates.

    Thank you!
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