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Quicken Mobile

Hal HunteHal Hunte Member ✭✭
Is this service down or experiencing problems? About an hour ago while trying to sync my data I started to get errors that various transactions could not be accessed and therefore not synced

Comments

  • Quicken HaroldQuicken Harold Alumni ✭✭✭✭
    edited June 2019
    Hello Hal. Appreciate your question.

    Which version of the mobile app are you using? Is it for Android or iOS?
    Which version of Quicken are you using? Is it for Windows or Mac?

    Please let us know so that we can best help you.

    Respectfully,
    ~ Quicken Harold.
    Quicken Harold
    Community Moderator
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    @Hal Hunte  is your issue about the Q Mobile App, or "Quicken on the Web"?  You've posted in an area for the Web application, but you talk about the Mobile app.  They're not the same thing.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Hal HunteHal Hunte Member ✭✭
    > @NotACPA said:
    > @Hal Hunte  is your issue about the Q Mobile App, or "Quicken on the Web"?  You've posted in an area for the Web application, but you talk about the Mobile app.  They're not the same thing.

    Very sorry! New to this and the options to choose from were not very clear to a newbie like me. My problem is not being able to sync (mobile& web tab) and then clicking on 'sync now' button. Problem started to occur after I updated to the farce of an update version 9.44!
  • Hal HunteHal Hunte Member ✭✭
    > @Quicken Harold said:
    > Hello Hal. Appreciate your question.
    >
    > Which version of the mobile app are you using? Is it for Android or iOS?
    > Which version of Quicken are you using? Is it for Windows or Mac?
    >
    > Please let us know so that we can best help you.
    >
    > Respectfully,
    > ~ Quicken Harold.

    Hi. Thanks for your questions.
    Mobile version is 5.13.0 for iOS.
    Quicken version is 19.44 Build 27.1.19.44 for Windows.

    Hal
  • Hal HunteHal Hunte Member ✭✭
    > @Hal Hunte said:
    > > @NotACPA said:
    > > @Hal Hunte  is your issue about the Q Mobile App, or "Quicken on the Web"?  You've posted in an area for the Web application, but you talk about the Mobile app.  They're not the same thing.
    >
    > Very sorry! New to this and the options to choose from were not very clear to a newbie like me. My problem is not being able to sync (mobile& web tab) and then clicking on 'sync now' button. Problem started to occur after I updated to the farce of an update version 9.44!

    Sorry...should be 19.44
  • Quicken SarahQuicken Sarah Administrator, Moderator mod
    Hello @Hal Hunte

    Thank you for that additional information and clarification.

    If you haven't already, please go to the Edit menu in Quicken and select "Preferences".

    In the Preferences window, select "Quicken ID, Sync & Alerts" from the bottom left side and on the right side of the window, under the Sync & Alerts section - is there a blue "Get Started" button?

    Or do you have the link that says "Reset your cloud data"?

    Please let us know, thank you.

    Sarah
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