After upgrading to 19.52, Quicken crashes when doing one-step update (edited)

PeterK

I sent in the Quicken Crash Report. I have no other information and can't do any update

Sherlock

The published work around does not require us to be able to get to the menu to edit the one-step update.  If you haven't already, you may want to review: https://community.quicken.com/discussion/7855812/update-6-25-19-fix-for-crashes-experienced-in-quicken-for-windows-19-52-release#latest

If the issue persists, revert to an earlier patch release.  I suggest you perform a clean uninstall, install while disconnected from the internet, update by applying the appropriate Mondo Patch, and restore a data file saved prior to updating from the earlier patch release.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. To update Quicken, I recommend you download and apply the appropriate Mondo Patch: https://www.quicken.com/support/patching-updates-windows or http://www.quicknperlwiz.com/quickenpatches.html

To prevent Quicken from automatically applying an update, I suggest you set Windows UAC settings appropriately.

seaubrey

Quicken subscription pushed an update today 6/15/2019 on Win10. It is R19.52 Build: 27.1.19.52. Quicken crashes when accessing Edit -> Preferences -> Cloud Accounts.
Quicken also gives error " We could not retrieve your Quicken profile information" when clicking "Quicken ID, Sync & Alerts". Attempting to sign out of my currently signed in account causes Quicken to crash. My Quicken.com account is valid as I am able to sign in via a browser.

PeterK

I just spoke to tech support and he indicates that this is a known problem for at least 2 days, but looking at the report here, it was known since June 18. So why was I even offered to upgrade to 19.52 this morning?

System

This discussion was created from comments split from: Quicken for Windows 2019 crashes after R 19.50 installation.

lesperancef

Happened to me too. Operative error message from crash report is:
"Webmethod call didn't succeed and the failure response is: - AuthHeader is missing"

Bryan128

Was getting the crash after 19.52 was pushed everytime the Quicken ID Login was about to come up. Reinstalled and was able to log-in yesterday. This morning 19.52 was pushed out to me again and I updated. Now the crash is back. In Preferences, under Quicken ID it says "We Could not retrieve your Quicken Profile Information". If I click "Try Again" it crashes. If I click "sign in using a different quicken ID, it crashes". You guys need to post installers for every version, so rollback is easy.

JanFerguson

I'm having the same problem with both 19.50 and 19.52

Bryan128

From Windows Event Log:

Application: qw.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
at EO.Internal.bae.a(System.String ByRef, Int32 ByRef)
at EO.Internal.jq+o.a(EO.Internal.bae)
at EO.Internal.jq.a(Boolean ByRef, EO.Internal.bae[], System.String, System.String)
at EO.Internal.jq.a(EO.Internal.bae[], System.String, System.String)
at EO.Internal.aqa.a(System.String, System.String)
at EO.Internal.av5.b()
at EO.Internal.av5.a(System.Security.Principal.WindowsIdentity)
at EO.WebEngine.Engine.Start(System.Security.Principal.WindowsIdentity)
at EO.Internal.av5.c()
at EO.Internal.ct..ctor(EO.WebBrowser.WebView)
at EO.WebBrowser.WebView.y()
at EO.WebBrowser.WebView.a(IntPtr, Boolean)
at EO.WebBrowser.WebView.Create(IntPtr)
at EO.Wpf.WebViewHost+a.a()

Exception Info: System.Reflection.TargetInvocationException
at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(System.Object, System.Object[], System.Object[])
at System.Delegate.DynamicInvokeImpl(System.Object[])
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at <Module>._WinMainCRTStartup()

Bryan128

So this crash is definitely related to displaying your internal web browser component for the Quicken ID Login

Quicken_Tyka

Hello  Seaubrey,

Sorry, to hear that you're experiencing this difficulty.

Do you by chance have any firewall or 3rd party security software or antivirus?

https://www.quicken.com/support/configuring-firewalls

If that isn't the case have you tried restoring a backup file from prior to the update or validating the current file https://www.quicken.com/support/advanced-data-file-troubleshooting-correct-problems-quicken-windows

Please let us know if any of these options help correct the crashing you're experiencing.

-Quicken Tyka

Bryan128

Following splasher's instructions in this thread I am up and running again on version 19.44

https://community.quicken.com/discussion/7855784/quicken-crashes-on-19-44-is-there-a-way-to-revert-to-a-version-newer-than-14-23#latest

Unfortunately I've lost some trust in the software and will have to maintain a parallel installation in a VM to test all new patches before I apply them to my "real" machine.

jbwalters

Quicken crashes when on-step update button is pushed, and hangs before requesting the password. My Quicken for Windows 2019 is running under Crossover Office, and had been working fine prior to the latest update.

Sherlock

To revert to an earlier patch release, I suggest you perform a clean uninstall, install while disconnected from the internet, update by applying the appropriate Mondo Patch, and restoring a data file saved prior to updating from the earlier patch release.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. To update Quicken, I recommend you download and apply the appropriate Mondo Patch: https://www.quicken.com/support/patching-updates-windowsor http://www.quicknperlwiz.com/quickenpatches.html

miklk

The work around the crash is here
https://community.quicken.com/discussion/7855812/update-6-25-19-fix-for-crashes-experienced-in-quicken-for-windows-19-52-release#latest

sonyaf77

This morning my quicken did some sort of quick download before opening and whatever was downloaded has rendered it useless. My one step update prompt comes up for password and whether I enter the password or skip it, the next box to come up is the quicken ID box which starts to appear and then the program crashes. I get the little bug report pop up following this. I have rebooted my computer, I don't know what else to try. I saw the workaround suggestion but am unable to get into quicken to try that .

Greg_the_Geek

https://community.quicken.com/discussion/7855812/update-6-25-19-fix-for-crashes-experienced-in-quicken-for-windows-19-52-release#latest

seaubrey

I have the Win10 built-in from Microsoft firewall and antivirus. I have no 3rd party firewalls or antivirus. This Quicken issue occurred immediately after the Quicken update that was pushed out on June 25, 2019. Quicken also crashes when performing 1-click update. I don't use my Quicken online account and find it annoying that it is required. Is there a workaround that allows 1click update without accessing my online quicken account, and therefore avoids crashing? I'd like to get 1-click update working again. Thanks for your help, Steve

Greg_the_Geek

Quicken will not function without logging into your Quicken ID account. If you're not using Quicken Mobile or Quicken on the Web, don't sync to the Quicken Cloud.

1. Close and reopen Quicken
2. Go to Edit > Preferences > Quicken ID, Sync & Alerts
3. Click Sign in as a different user
4. Type "yes" to confirm
5. Click Sign Out
6. After you sign out, sign back in with the same Quicken ID
   

seaubrey

I can't sign out. Step 5 causes Quicken to crash. is there any other way to get 1click update working again until a fix for this issue is pushed out/

Greg_the_Geek

https://community.quicken.com/discussion/7854893/can-the-most-recent-update-r19-44-be-undone-back-to-r18-16#latest

Ps56k2

This is getting nuts - I'm staying on my R18.16 - until things setttle down -

How can a professional company keep putting out software like this...

It crashes with the installer and vendor -

And now, since R18.16 - have gone thru..... .34, .36, .44, and now .52 -

Greg_the_Geek

You forgot the short lived .50!

cwsQuick

After updating Quicken on 06/25/19, my Quicken windows subscription would crash almost immediately after opening. The opening dialog box would start, but would not completely open before the app would crash and close. How do I fix this problem. The solution posted to a similar problem does not work since I am not able to get to the menu to edit the one-step update.

poseiden79

I have an issue following the most recent update patch to Quicken where I no longer have the ability to open my copy of Quicken without it running into a full crash every time. I cannot get anywhere. Within seconds of Quicken opening it will immediately crash out on me. Please help!!!!

leomoore

Exactly the same happening to me. I opened it, it prompted to update, which I allowed. From that point onward, I open it, and it crashes before I have time to move my fingers on the keyboard. I uninstalled it then downloaded Quicken 2019 and installed it. Absolutely no improvement. The application has been crashing every so often for a while, but now, it's constant. The work around described in the alert is impossible to execute in this situation. Quicken's testing protocols suck.

poseiden79

They really do. I think their update patches your database file and makes the DB file the same version as the latest release. I have tired to install 3 older versions of Quicken that I still have and every time I launch following that, the crash still happens and Windows add/remove programs is still showing the file version to be 19.52. So nothing is working.
I agree their testing and QA controls are not worth much at this point. My file is worthless right now.

KKHubb

I tried the fix from this alert: https://community.quicken.com/discussion/7855812/update-6-25-19-fix-for-crashes-experienced-in-quicken-for-windows-19-52-release

It didn't work, it also made Quicken crash. I hope the next release (that fixes this) is quick.

leomoore

I think I found a workaround. I renamed my Quicken .QDF file using File Explorer then I opened Quicken. Since it couldn't find the file, it opened the application as if I was going to create a new file. I then followed the instructions described in the alert update.

Go to Edit > Preferences > Quicken ID, Sync & Alerts
Click Sign in as a different user
Type "yes" to confirm
Click Sign Out
After you sign out, sign back in with the same Quicken ID

Once I did that, I was able to rename the file back to its original name and open it without Quicken crashing.

Sherlock

To revert to an earlier patch release, I suggest you perform a clean uninstall, install while disconnected from the internet, update by applying the appropriate Mondo Patch, and restore a data file saved prior to updating from the earlier patch release.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. To update Quicken, I recommend you download and apply the appropriate Mondo Patch: https://www.quicken.com/support/patching-updates-windows or http://www.quicknperlwiz.com/quickenpatches.html

To prevent Quicken from automatically applying an update, I suggest you set Windows UAC settings appropriately.

Sherlock

The published work around does not require us to be able to get to the menu to edit the one-step update.  If you haven't already, you may want to review: https://community.quicken.com/discussion/7855812/update-6-25-19-fix-for-crashes-experienced-in-quicken-for-windows-19-52-release#latest

If the issue persists, revert to an earlier patch release.  I suggest you perform a clean uninstall, install while disconnected from the internet, update by applying the appropriate Mondo Patch, and restore a data file saved prior to updating from the earlier patch release.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. To update Quicken, I recommend you download and apply the appropriate Mondo Patch: https://www.quicken.com/support/patching-updates-windows or http://www.quicknperlwiz.com/quickenpatches.html

To prevent Quicken from automatically applying an update, I suggest you set Windows UAC settings appropriately.

enetlang

Quicken crashes when trying update bank accounts. Tried the fix by going to Preferences as suggested and it crashes at that point and just get a green circle stating loading preferences. Please resolve ASAP !