Program freezes after entering Quicken ID


I have been unable to fully enter Quicken for Windows. The program freezes after "Enter Quicken ID Password Success!" I saw the update Fix for crashes experienced in Quicken for Windows 19.52 release." I do not know what release I have. I am unable to follow these outlined steps as the PROGRAM CLOSES when I click the red X in the Enter Quicken ID Password box.

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