QuickenBillPay not stopped after downgrade

I had quicken Premiere for a year, and never used BillPay, so I downgraded to Started. This minting I see a change for $9.95 on my card for QuickenBillPay. Why did Quicken assume I wanted to continue that service? There is nothing in the info when downgrading that states that BillPay will continue. Nothing in the emails confirming my selection states that BillPay will continue.

I just called BillPay to deactivate, and they're telling me they have to submit a ticket to request the refund of my $9.95.

This is ludicrous. My financial relationship with BillPay was SOLELY managed through Quicken, yet there is no info on the Quicken site that states that I need to do something different to deactivate that service. Seems like a shady practice to me, as how many people would just be paying that 49.95 per month without realizing it?

I need Quicken to do the following:
1) Be EXPLICIT when customers downgrade to a Quicken plan that does not include BillPay that they need to take action to cancel it. Better yet, advise the customer the Bill Pay will be CANCELLED, unless the customer takes action.

2) Contact QuickenBillPay and ensure that I get my $9.95 refunded.
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Answers

  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    edited July 14
    Hello Blackjackmark,

    Thank you for coming to the Community to share your concerns, The Quicken Community is mainly a user to user forum with a few employees to help keep the Community clean and answers questions.

    This particular concern you are having regarding being charged for Quicken Bill pay after downgrading to a lower tier would be the best handled by support directly.

    Support can be reached at the link below.

    https://www.quicken.com/support#contact-support

    You may request that a Quicken Care agent contact Quicken Bill Pay with you.

    Thank you

    -Quicken Tyka


    -Quicken Tyka
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    @blackjackmark What's the EXACT wording of the PAYEE in that downloaded transaction?  A picture of the transaction would help even more.
    You can take that picture using Win's "Snipping Tool" in your Win Accessories folder and attach it using the "paper with a folded corner" icon, above.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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