Multiple Accounts giving CC-501 errors when updating

ndavalos76

U.S. Bank Internet Banking, Captial One Card Services and BMW Financial Services - Credit Cards are all giving CC-501 errors. I tried deactivating Capital One and BMW and now I can't get them setup again. This just started occuring within the last few weeks. I'm running the latest build R20.15 27.1.20.15.

Sherlock

If you haven't already, you may ant to review: https://www.quicken.com/support/error-when-using-online-services-cc-501

Greg_the_Geek

During One Step Update from Quicken on your desktop / laptop, if you get error CC-501 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

Please do not use any "Reset CC Credentials" instructions found here in the Community to correct online banking errors.  Instead, please contact Support.
Support has access to a tool that can "reset" the User profile internally on the server.

https://www.quicken.com/support#contact-support

Sherlock

If you haven't already, you may ant to review: https://www.quicken.com/support/error-when-using-online-services-cc-501

ndavalos76

I've done that, I've tried to re-setup the downloads, nothing works.

Greg_the_Geek

During One Step Update from Quicken on your desktop / laptop, if you get error CC-501 for all of your Express Web Connect - connected accounts from several banks while other bank accounts using Direct Connect or Web Connect work OK ...

Please do not use any "Reset CC Credentials" instructions found here in the Community to correct online banking errors.  Instead, please contact Support.
Support has access to a tool that can "reset" the User profile internally on the server.

https://www.quicken.com/support#contact-support

ndavalos76

Yeah, it appears something had to be done on the server side to fix it.