No dialogue box when clicking backup

I am having an issue when I click “File” then I hover over “Backup and Restore” then I click “Back up Quicken File” nothing happens. I get no dialogue box, no options, nothing. Even using the shortcut to this (CTRL+B) does nothing. Actually, none of the buttons are working under file. I have tried reinstalling quicken and also doing an overlay of windows. I’ve tried updating windows as well but the issue persist. Has anyone else had this issue and found a solution?

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