Version R20.15 errors

kpapadave

One step update and sync create multiple accounts with different balances. Version R20.15

Sherlock

I suggest you restore a data file backup and reset the the Quicken Cloud data set.

Sherlock

kpapadave said:

I restored with a flashdrive backup. I tried to reset the cloud data, but reset is not an option! This started when Quicken updated to R20.15. Any time I try to sync or do a one step update, I get multiple accounts with incorrect data. I know it is probably a cloud issue, but none of the options to delete or reset the cloud are available to me😡

You should be able to reset the data set from within the data file:







If your not able to reset the data set from within the data file, I suggest you use another data file (if necessary, create a new temporary data file) and delete the problematic data set: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

Sherlock

kpapadave said:

The reset option is not available to me😡

Sherlock said:

kpapadave said:

I restored with a flashdrive backup. I tried to reset the cloud data, but reset is not an option! This started when Quicken updated to R20.15. Any time I try to sync or do a one step update, I get multiple accounts with incorrect data. I know it is probably a cloud issue, but none of the options to delete or reset the cloud are available to me😡

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If your not able to reset the data set from within the data file, I suggest you use another data file (if necessary, create a new temporary data file) and delete the problematic data set: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

Sherlock

I suggest you restore a data file backup and reset the the Quicken Cloud data set.

kpapadave

I restored with a flashdrive backup. I tried to reset the cloud data, but reset is not an option! This started when Quicken updated to R20.15. Any time I try to sync or do a one step update, I get multiple accounts with incorrect data. I know it is probably a cloud issue, but none of the options to delete or reset the cloud are available to me😡

Greg_the_Geek

Do you use Quicken Mobile or Quicken on the Web? If not, disable Quicken Cloud sync.

splasher

I'm curious.  Were the accounts that were duplicated Direct Connect or Express Web Connect?  That info is on the Account List (Tools menu).

kpapadave

I am using Quicken for Windows. Direct Connect! I am using One Step Update and sync is not enabled!

Sherlock

kpapadave said:

I restored with a flashdrive backup. I tried to reset the cloud data, but reset is not an option! This started when Quicken updated to R20.15. Any time I try to sync or do a one step update, I get multiple accounts with incorrect data. I know it is probably a cloud issue, but none of the options to delete or reset the cloud are available to me😡

You should be able to reset the data set from within the data file:







If your not able to reset the data set from within the data file, I suggest you use another data file (if necessary, create a new temporary data file) and delete the problematic data set: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

kpapadave

The reset option is not available to me😡

Sherlock

kpapadave said:

The reset option is not available to me😡

Sherlock said:

kpapadave said:

I restored with a flashdrive backup. I tried to reset the cloud data, but reset is not an option! This started when Quicken updated to R20.15. Any time I try to sync or do a one step update, I get multiple accounts with incorrect data. I know it is probably a cloud issue, but none of the options to delete or reset the cloud are available to me😡

.
.
.

If your not able to reset the data set from within the data file, I suggest you use another data file (if necessary, create a new temporary data file) and delete the problematic data set: https://www.quicken.com/support/how-edit-or-delete-your-cloud-datasets-quicken-windows

kpapadave

I’ll try to create a new file and then see if the reset or delete options are there!
Let you know if it works, Thanks!

kpapadave

I created a blank dummy account, and was able to delete the corrupted cloud account. Everything is working like it’s supposed to now, thank you👍🏻