switched computers.... now my info keeps disappearing on the new one.

alecnspencer

i switched computers and put my backup on the new computer. but after everything was working fine yesterday.... i turn on my computer today and all my work was gone. Yes I backed it up again too before I shut down my computer last night. Quicken asked if I wanted to install a backup or if I were "new". So I had to use the backup and set it up again... I want to know what happened to it.... Now I am afraid to turn off my computer because I'm afraid the same thing is going to happen again and I will have to start over again when I turn on my computer tomorrow!

splasher

Is the .QDF file where it is supposed to be when Q doesn't find it?

It could be an issue with the file's name. 

Is it long? 

Does it have a space just before the period?

Rename the file to something short with no spaces or special characters.  Then double click on it causing Q to start and open it.  Then close and restart Q to see if it finds the file.

alecnspencer

I should clarify: I have used Quicken for 4 years on an older computer and, since it was getting old, I bought a new computer and transferred all my information to the new computer.

splasher

Is the .QDF file where it is supposed to be when Q doesn't find it?

It could be an issue with the file's name. 

Is it long? 

Does it have a space just before the period?

Rename the file to something short with no spaces or special characters.  Then double click on it causing Q to start and open it.  Then close and restart Q to see if it finds the file.

Greg_the_Geek

What is the full path to the folder that contains your Quicken data file? Are you using OneDrive or Google Backup?