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Set Up Quicken mobile & Web - Quicken Deluxe

I'm not able to to complete on Windows 10 the setUp process in order to access Quicken from Mobile e Web.
I've tried, several unsuccessful attempts, with different approach and in particular I have adopted the following steps:
- selected "Get Started"
- Selected the "account to access"
- Selected "Done"
- The process starts properly with the first task "updating the account"
- After few second, unexpectedly, cease to work (without any message) and return back to the previous screen "Get started with these 3 simple steps".

Previously, before reinstalling the application, with the same computer and file, I had the possibility to assess Quicken from Mobile and Web with iPhone 7 and Galaxy 8.

I hope someone has the possibility to help me to complete the task and thank in advance for the help you can provide to me. Giuseppe De Riccardis


  • Hello GDeRiccardis,

    Thank you for bringing this issue to the community, although I do apologize that you have not yet received a response. 

    What version/release of Quicken are you using? Do you receive any error messages when attempting to set up the Cloud Sync?

    If you have not already, please review https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app for troubleshooting steps on common mobile sync issues.

    You may also find https://community.quicken.com/discussion/7842251/quicken-faq-help-guide-and-faqs-for-quicken-mobile & https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions helpful, as they contain more information and troubleshooting steps regarding the mobile syncing process.

    If the issue persists after trying these steps, I suggest you contact Support. They have the tools and resources available to better investigate the issue. Contact info for Support can be found here: https://www.quicken.com/support#contact-support.

    Hope this helps!

    -Quicken Natalie

  • camner
    camner Member ✭✭
    edited August 2019
    I am having a very similar problem. I can go to the Mobile & Web tab, select Get Started, and choose my accounts. Quicken then seems to connect to each account server in turn. When it finishes, it just takes me back to the Mobile & Web tab where the "Get Started" link is.

    I followed the steps in https://community.quicken.com/discussion/7856172/faq-common-mobile-web-sync-errors-and-solutions and signed out of my Quicken account, signed back in, selected "Don't use Mobile" and went back to the Mobile & Web tab. This type when I clicked "Get Started" and selected an account to sync, Quicken crashed (spontaneously quit). Now I'm stuck there, where every time I try to set up cloud sync, Quicken spontaneously quits.

    Then I tried the other troubleshooting step listed in teh link above under "To delete the CLoud account." I set up a new user and attempted to delete the cloud account. When I click on "Cloud Accounts" under preferences, I get a message that says "We could not retrieve your cloud account information; Please check your internet connecton."

    My internet connection is fine. I can access the web in Chrome, I can download transactions from banks within Quicken, etc.

    Just to see if it was my Quicken data file that was the culprit, I set up a new data file and added a single checking account to it. When I went to Mobile & Web, clicked "Get Started" and went to add that account, Quicken spontaneously quit again. So it isn't my data file that's the problem.

    So, I'm stuck here.

    Any help would be appreciated.
  • jpauley
    jpauley Member
    I have exactly the same problem you described by camner. I have tried everything to get around it. No joy.
This discussion has been closed.