TD Bank - unable to download (updated title)

Hi, I'm trying to link my TD Ameritrade Visa to Quicken 2017 and I'm told that the bank is "TD Bank North". I can't find it. Does anyone else having this issue?
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Answers

  • Greg_the_GeekGreg_the_Geek SuperUser ✭✭✭✭✭
    Try TD Bank Credit Card.
    Quicken 2017 H&B - Windows 10
  • TJG_TJG_ Member ✭✭
    @Greg, I did and that didn't work either. TD Bank says that Q has TD Bank North out there but I don't see it . Strange.
  • Steve WardSteve Ward Member ✭✭
    About a week ago my TD Bank Credit Card stopped connecting for one step update by Express Web Connect. After about four days after trying to reset the account with no luck, I deactivated and tried to set it up again but it will not connect. I get the message "Quicken is having trouble connecting to TD Bank Credit Card" and the "the financial institution you are trying to add is not supported yet"
    I have been downloading regularly from this credit card for a few years so I am not sure why it no longer works. I do note that Quicken points to tdbanknorth.com which is not how I log in manually. The actual website for TD Credit Card is tdcardservices.com . Does anyone have any idea how I might resolve this.
  • jr7107jr7107 SuperUser ✭✭✭✭
    edited August 20
    TD merged their web platform a while back to included both retail and small business customers under one site. There is a FI that is "TD Bank Online - New", did you try to connect with that instead of the "old" FI?

    Remember to back up your file before any type of major changes in case it has undesired outcome.

    Quicken user since 1994.
    Quicken Forum/Community Contributor since 2005.
  • Steve WardSteve Ward Member ✭✭
    Thanks for the idea, however I did try TD Bank Online Banking - New but it tells me my login is incorrect. This again say the website is tdbanknorth.com. When I visit that site outside Quicken with this address it also does not accept my login information because that log in is only for deposit accounts and not for credit cards. The only site address that works with my login information is tdcardservices.com so Quicken is pointing to the wrong site. I had a similar problem with Quicken late last year into this year but in March 2020 they resolved it when they set up TD Bank Credit Card but it appears that this has now been changed for some reason and stopped working.
  • jr7107jr7107 SuperUser ✭✭✭✭
    I think TD needs authorization for 3rd party access. Is that checked on the website correctly? The Quicken server for TD might still be at the address they stated.
    Quicken user since 1994.
    Quicken Forum/Community Contributor since 2005.
  • No, it's not strange. I've had the TD Bank North cc since first available - every month downloaded my CC in to Quicken. Worked perfectly. In Nov., 2018 they quit offering to download a qfx file - TD Bank North blamed Quicken, Quicken blamed them. Nothing ever was resolved. the TB Bank North CC affiliated with TD Ameritrade brokerage accounts now just redesigned their website - it's like an old DOS program with Windows overlay. Absolutely horrid. And, again, it shows a qfx transaction file download option but, of course doesn't work. I wrote TD Ameritrade telling them I'm looking at alternative brokerage firms as the new CC website is beyond horrible. I was told to call the CC company to complain. Same old runaround.
  • jr7107jr7107 SuperUser ✭✭✭✭
    Here's another active thread where discussing this.

    https://community.quicken.com/discussion/7858787/td-bank-credit-card-not-downloading-and-can-not#latest

    Also, TD Bank revamped their site and this might need 3rd party activation from the website. Also, there may be a new FI for the account.


    Quicken user since 1994.
    Quicken Forum/Community Contributor since 2005.
  • Steve WardSteve Ward Member ✭✭
    I have looked all over the website for information regarding my account and my profile and there is nothing referenced about authorization for 3rd party access. Also there is no reference to it in the FAQ's or the Security Access Agreement
  • leadlead Member ✭✭
    Me Too--same problem
  • Quicken NatalieQuicken Natalie Moderator mod
    Hello Steve Ward & lead,

    I apologize that you are having difficulties obtaining a successful connection to TD Bank. 

    As already mentioned, TD Bank has updated its web platform as well as its security protocol for enabling 3rd party access for programs such as Quicken. This can cause errors when attempting to connect to them within Quicken. 

    Although you access your online banking via a different website for TD Bank (tdcardservices.com), I wanted to share a comprehensive FAQ & troubleshooting guide that was created by TD Bank to help customer's transition through all the changes: http://www.tdbank.com/pfmaccess/

    The information found here should still pertain to your account type and I hope that you find it relevant and helpful in resolving the issue you are experiencing. 

    If the issue persists, I would suggest contacting Support as they have the tools and resources available to better investigate the issue and determine a resolution. Contact information for Quicken Support can be found here: https://www.quicken.com/support#contact-support.

    Let us know how it goes!

    Thank you,

    Quicken Natalie 
    -Quicken Natalie 
     
  • Steve WardSteve Ward Member ✭✭
    Thanks for trying to help Natalie but all the information you sent seems to apply to Direct Connect for Bank Deposit and investment accounts. The credit card accounts is a different animal and in the past has only connected to Quicken as Express Web Connect. The credit card login does not work on the general TD Bank websites only tdcardservices.com .I will take your advice and try to work with Quicken support tomorrow to see if they can trouble shoot. In the meantime if anyone else has any ideas let me know.
  • jr7107jr7107 SuperUser ✭✭✭✭
    And there are no places to download QFX files from within the TD Card Services site?
    Quicken user since 1994.
    Quicken Forum/Community Contributor since 2005.
  • Steve WardSteve Ward Member ✭✭
    jr7107 - TD Card Services does have a place to download a QFX file but when I download it open the file I get the message - "Quicken is unable to complete your request . [OL-221-A]"
  • jr7107jr7107 SuperUser ✭✭✭✭
    Okay, let's try this:

    1. Backup your file.
    2. Complete file validation/repair. Scan it for anything that looks like an error.
    3. Completely deactivate online features of the CC account. Remove account numbers from account details.
    4. Double click on the downloaded QFX file.

    What my thought here is that the QFX file might/should prompt you to match it to an existing account or create a new CC account.

    If it doesn't work or messes something up, revert to the backup file.
    Quicken user since 1994.
    Quicken Forum/Community Contributor since 2005.
  • Steve WardSteve Ward Member ✭✭
    jr7107 - I just was on the line 2 hours with Quicken Customer report and they tried everything including validating my file, using backups from multiple dates, creating new files and setting up new accounts with everyone of the financial institution names Quicken has for TD Bank. Nothing works and the QFX file from the TD Bank website always returned the OL-221-A error. Quicken has none of the financial institution choices pointing to tdcardservice.com so nothing works. I opened my screen up to the Quicken customer support representative so he could see when I logged in through my browser to tdcardservices.com that the connection worked fine. So he told me all I can do is contact TD Bank online support. I plan to do this but I don't expect much since the credit card is a small part of their business and they would rather help with direct connect that they charge for rather than the express web connect I have used in the past.
  • jr7107jr7107 SuperUser ✭✭✭✭
    Okay will see if @Quicken Natalie has any comments on the FI and what it is supposed to be. I wonder if you have a TD Bank checking/savings account, would it show up there? Or are you only a card customer?
    Quicken user since 1994.
    Quicken Forum/Community Contributor since 2005.
  • plummerdcplummerdc Member
    Having the same problem. Started on Aug 14. Hope they fix it!
  • jr7107jr7107 SuperUser ✭✭✭✭
    Does the OFX Log File say anything of interest on the failures? I'm running out of ideas.
    Quicken user since 1994.
    Quicken Forum/Community Contributor since 2005.
  • txarchertxarcher Member
    edited September 1
    TD Card Services has implemented 2FA on their site. (two-factor authentication). Due to this, every the card site is accessed it is requiring you to obtain an secondary authentication value sent by email or text. This has thrown an monkey-wrench into Quicken as it cannot get past this 2FA.

    Could someone at Quicken work with TD Bank to resolve this issue?
    This is the second time in the past several months that I cannot download transactions into Quicken.

    Oh, and I agree, the TD Card site is abhorrent now. I can't find anything! Nothing is where it was and you can't find a [removed - profanity] thing.

    (corrected name of financial institution)
  • txarchertxarcher Member
    Good morning,
    I called into TD Card Services help line this morning and talked with an customer service representative.
    I informed him that their new site is horrid; and that you can't find anything and you have to hunt for anything you need.

    I also notified him that all download to Quicken is not working.
    He insinuated that they are aware of the issue and he thought it had been resolved. I explained that it is NOT resolved.
    He walked me through downloading the transaction QFX file and of course, that does not work either as Quicken throws an error attempting to open the file.

    So, once again (this same issue occurred late last year and was not resolved until 1Q2019) TD Card Services has managed to muck up the works.

    All I can suggest is that every card holder complain to TD Support. Not sure it will help, but who knows.
  • David 924David 924 Member
    Just want to add, I'm also having the same problem. This started late last year. I never realized that it got fixed and have been downloading the QFX file manually. Now that method doesn't work either since TD "updated" their site. I'm also getting the OL-221-A error.
  • achinachin Member
    Having all the same issues as above. At first I thought it was the recent Quicken update R21.16 which disabled many of my online updates, but I was able to restore those. TD credit card is the only one that doesn't work. I Just got off phone with TD support and they were of no help - referring me back to Quicken. Last time TD updated their site, there were all kinds of problems too.
  • RDChinRDChin Member ✭✭
    Same issue for me. Can't download even after disconnecting and reconnecting the online services for "TD Bank Credit Card" because (according to the error message) "the financial institution is not supported." My trouble ticket chat with Quicken Support is 7005960. I'll call back after the labor day holiday to escalate to the support team.
  • jsurplessjsurpless Member ✭✭
    Could someone explain what this error means?

    AGGREGATOR_IN_ERROR (CP_SCRIPT_ERROR:ccscrape.189)

    I get it when trying to log into my TD Bank Credit Card - I notice that Quicken has the website as http://www.tdbanknorth.com (not sure if that's new or not) but that's not the website we use to view transactions and such (http://www.tdcardservices.com)

    We've been getting this error since 8/12/19 - tried deactivating and in process of setting up again but can't get anywhere because of this error. Also per Quicken chat support, we tried creating a new account file - no impact

    Any thoughts? Thanks!
  • smayer97smayer97 SuperUser ✭✭✭✭✭
    It means you are using Quicken Connect to download data from the website and the script is failing. I believe this is/was an ongoing problem. Not sure where the main thread is at the moment but search this forum and you will find long discussions about it.

    If you find this reply helpful, please be sure to click "Like", so others will know, thanks.

    (Canadian  user since '92, STILL using QM2007)

    Have Questions? Check out these FAQs:
  • HHCHHC Member
    I'm getting the same OL-221-A error when trying to import the downloaded QFX file. I also called TD CC support and was told to contact Quicken support. I would like to know what RDChin finds out from Quicken Support. Please keep us posted.
  • HHCHHC Member
    I spent an hour on Quicken's support chat trying everything possible to get the .QFX file to upload - no luck. We concluded that the .QFX file is bad. I was told that I would have to contact the financial institution to get it fixed!

    So I contacted TD CC support again and specifically asked for the online services department. I was told I had them. After being on hold for several minutes, I was told that they were aware of the problem. I was also told that as a workaround I could download to a CSV file and upload that to Quicken. I told the support agent that Quicken does not accept CSV files for transactions - only .QFX - and that I wanted to speak to someone who knew something about Quicken. She said that wasn't their job. I asked to be notified when it is fixed. She said she would put that in the email she is going to send. I have no confidence in this getting fixed or getting notified even if it is. I told her I would stop using the card if the download to Quicken doesn't work and that it is likely that others CC holders will as well.
  • Steve WardSteve Ward Member ✭✭
    I have the same problem. I called the bank a few weeks ago and they said they were aware of the problem and working on it. I called again last week and was given the same information. They did not have a time when they expected it to be resolved.
  • Same problem as y'all above...had same problem with Q 2017 but finally got it to work with Q 2019, until Q update release 21.17, then it stopped working again. 2 hours with Q tech chat, uploaded QFXLOG and CONNLOG files, try adding new account, etc, useless...pointed finger back at TD. 30 minutes with another useless TD customer service rep who said she escalated it to her supervisor...big whoop...don't expect much there either. This is the ONLY FI of the 12 I use that ever has a problem.
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