I am having a problem with two loans missing scheduled payments and skipping ahead into 2020

I am having a problem with my loan payment schedules dropping out a chunk of upcoming payments and pushing the next payment due well into 2020. Also, each time I reset the date to what should be the next schedule it reverts back to the dates in 2020. Additionaly the payoff dates for one of the loans shows 12/23 when in fact it is 7/23
Any thoughts on how to resolve this?

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