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How do I void an online payment?

I had someone return a check to me that was sent via Quicken Bill Pay.

I can't remember how I go about voiding this check in my register.

Am I just going to have to record a separate reverse entry then clear both?

Thanks.

Best Answer

Answers

  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    If memory serves, go to the transaction and select Ctrl-V. That should 0.00 the transaction and mark as voided.
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 20H2
  • Michael Rosen
    Michael Rosen Member ✭✭✭
    No, that doesn't work and the option is grayed out if I right-click.
  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    Since you have the check, can you edit the transaction manually?
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 20H2
  • UKR
    UKR SuperUser ✭✭✭✭✭
    If you have a paper check in your hand, made out to the person or company who gave it back to you ... the money has already been taken out of your checking account, hasn't it?
    In that case, wouldn't the question be: How do you get your money refunded?
    I'd talk to the Bill Pay service provider and/or your bank.
  • Michael Rosen
    Michael Rosen Member ✭✭✭
    No, the money has not been withdrawn. I have heard of banks that do that, though. I bank with Capital One.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    No, the money has not been withdrawn. I have heard of banks that do that, though. I bank with Capital One.
    In that case, you're lucky.
    If Quicken won't let you void the Online Bill Pay transaction, I'd just record a manual deposit to Payee Name with Memo "VOID check 1234 returned" or something like that.
    I would still ask the bank if there's anything you need to do since it was an Online Bill Pay transaction and the paper check will never get cashed.
  • Michael Rosen
    Michael Rosen Member ✭✭✭
    > @Rocket J Squirrel said:
    > I have seen a situation where Void Transaction(s) is disabled (gray) in the right-click menu, but CTRL-V still works. The key is to go into Quicken Preferences and under Setup, switch to the Quicken Standard keyboard mapping. Then try CTRL-V again to void the transaction. Switch back to Windows Standard keyboard mapping afterwards.

    Cool, thanks! I didn't know that was an option.
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