Error OL-304 - AMEX
For some unknown reason, Quicken stopped uploading transactions from my AMEX, even though there have been no changes to my AMEX account. I get the error message "OL-304-A" when follow the information to troubleshoot the issue - the recommendation is to deactivate and then reactivate the service. HOWEVER - the instructions provided (step 5) tell me to "Click Remove from One Step Update, and then click Yes to deactivate online services" - The option of "Remove from One Step Update" does not appear to me as an option. When I simply click on "Deactivate", I get a warning message, (It does say I need to contact the financial institution to deactivate this service), but I hit OK - I get a little window showing a connection between my computer and a bank-looking building, then it closes and it still shows me as being connected. I tried to chat with AMEX and they sent me to Quicken. Any ideas?