Has American Express overwritten downloaded data?

I have an account at American Express. It is a Delta Skymiles card. I had data downloaded since the beginning of the year 2019, but all of a sudden, without notifying me, the data in the account has been truncated only to run since the end of May. If I start a new account for American Express-Delta Skymiles, it says it will download data for the last 76 days. This appears to have happened automatically to my old account. Has anyone else seen this phenomenon?

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Answers

  • SherlockSherlock SuperUser ✭✭✭✭✭
    If you haven’t already, you may want to verify the register is sorted appropriately and there aren’t any unexpected filters being applied:  open the register, select the Date column header (you want the small triangle to right of Date to point up) and Reset.
    Quicken user since 1997
    Premier on Windows 10
  • Henry DieterichHenry Dieterich Member ✭✭
    No, the transactions are correctly sorted by date.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited August 13
    No, the transactions are correctly sorted by date.
    If you haven’t already, you may want to verify there aren’t any unexpected filters being applied:  open the register and select Reset.

    If the issue persists, I suggest you restore a recent data file backup you saved before the issue appeared.
    Quicken user since 1997
    Premier on Windows 10
  • Henry DieterichHenry Dieterich Member ✭✭
    I did that too.
  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello Henry,

    Can you provide us with more details on where you are at?

    Have you tried restoring a backup?

    Are you still needing help?

    Let us know!

    -Quicken Tyka
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