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Cloud sync crashes with Windows R21.16 release

After installing R21.16 Cloud sync results in hanging up during downloading transactions and then then finally closes Windows Quicken. Disabling cloud sync results in normal operation.

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭

    Try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    Log out of your mobile app, then do this on your desktop / laptop:

    How to reset Sync to Cloud

    1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
    2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

  • dwm
    dwm Member ✭✭
    Thanks for the response. Since I last posted, I have disabled the Cloud service on the daily One Step Updates. This morning I attempted to reset Sync to Cloud and got the message 'Quicken unexpectedly quit the last time it was run' again. I had normal operation without the Cloud sync.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    Are you Syncing to Mobile/Web?
    Do you use the Mobile app on your smartphone or the Quicken on the Web feature?

    If no, turn Sync off completely. You don't need it.

    If yes, try to Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
    Do note that a full Sync process may take many minutes to complete.

    Log out of your mobile app, then do this on your desktop / laptop:

    How to reset Sync to Cloud

    1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
    2. Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.

    How to turn off Sync to Cloud for the current data file

    1. Go to Edit / Preferences / Quicken ID, Sync & Alerts
    1. Click the "Sign in as a different user" link immediately above the "Mobile and Web" group.
    1. Sign out, then sign back in to your Quicken account using your current (correct) Quicken ID, but on the following screen make sure you select the "Don't use mobile" option and move through the remainder of the process. 
      [Please note: The mobile sync option is the default here.]


  • dwm
    dwm Member ✭✭
    Thanks for the note. It started to work without errors before I tried your latest suggestion about "Don't use mobile" checkbox. The only thing I did was remove the last set of split transactions I had in the Cloud accounts. I think I am all set thanks again.
This discussion has been closed.