Asked to sign in and put in password but password box is grayed out and screen freezes (edited)

mdrtclu

When I sign in I get information show up but get asked to enter Quicken Password. I am seeing my full information but it is grayed out and the screen is frozen. I have to reboot my computer in order to remove information on my screen. Help

(edited for readability)

Quicken Sarah

Hello @mdrtclu

I'm sorry to hear that you are experiencing issues attempting to sign into the Quicken ID and thank you for taking the time to report the details of your experience to the Community.

Are you still receiving a window asking you to sign into the Quicken ID?  If so, and you haven't already, please go to the Edit menu > Preferences > Quicken ID, Sync & Alerts and let us know if your Quicken ID information is listed on the right side of the window.

If not, I would recommend signing out by clicking the blue link "Sign in as a different User" and then signing back in with the same Quicken ID and password.

Please let us know how it goes and if the Quicken ID sign-in request persists.

Thank you,

Sarah

NotACPA

Please re-input your question in the Comment area.  It has been truncated in the Title area so that it's unintelligible.

And WTH does "shoe\w" mean?

UKR

Instead of just posting "Help", how about you give us a little more background and detail information on the problem. The title of your post does not have enough information.

What password are you asked to enter?
Can you capture a screen image snapshot of what you're seeing and cut and paste it into your response, please?

mdrtclu

Asked to enter Quicken Password. I am seeing my full information but it is grayed out and the screen is frozen. I have to reboot my computer in order to remove information on my screen.

mdrtclu

I am not real wizard at using computer so not sure can past and cut itb to put on screen.

mdrtclu

I sign in and the budget information shows up and I get a message to enter Quicken in a box that shows up over the budget info. I click the box to eliminate the box because there is no place to enter a password. When the box goes away the screen puts a gray screen over my information, freezes the screen so I can not exit or enter any new information.

(edited for readability)

Quicken Sarah

Hello @mdrtclu

I'm sorry to hear that you are experiencing issues attempting to sign into the Quicken ID and thank you for taking the time to report the details of your experience to the Community.

Are you still receiving a window asking you to sign into the Quicken ID?  If so, and you haven't already, please go to the Edit menu > Preferences > Quicken ID, Sync & Alerts and let us know if your Quicken ID information is listed on the right side of the window.

If not, I would recommend signing out by clicking the blue link "Sign in as a different User" and then signing back in with the same Quicken ID and password.

Please let us know how it goes and if the Quicken ID sign-in request persists.

Thank you,

Sarah