Quicken Bill Pay Is Awful...and nobody seems to care

Why is QBP so awful? I've had so many bad experiences with them...payments not delivered, 1990s-era web interface...and nobody seems to care. Yes, yes, part of this misery is of my own doing...I could just stop using them...but I'm just so incredulous that they've been bad for so long and there doesn't seem to be any way to keep them accountable.

For payments that don't get delivered...I dutifully report them to QBP...each time I am told that it will be investigated, and that I'll receive a callback. In 10+ reportings, this callback has never happened...nor has the late/missed payment ever arrived later. As far as I know, the person taking the report just puts it in the trash.

You can't even report missed payments through their [90s-era] website...at one point, it asks you to select a "Reason for Inquiry", but then the associated dropdown selection box is blank. But you can't submit an inquiry until you select a reason...truly maddening chaos.

Has anyone else had similar experiences? Does Quicken just believe that everything is 100% fine with QBP, and they have no way to do QA/QC measurement? I just can't believe that this bill pay service seems to have the technical sophistication of an early-90s Web 1.0 startup, and nobody seems to care.

Answers

  • ps56kps56k SuperUser ✭✭✭✭✭
    Depending upon what banks you happen to use, some of them offer direct Bill Pay without having to go thru an external 3rd party proxy.  If your bank has an online website that offers bill payments - it will probably work.
    I happen to use Chase for my bill paying directly from Quicken.



    Quicken 2019 Deluxe - Subscription - Windows 10
  • KnnNikeKnnNike Member ✭✭
    That won't work for me...I bank with Alliant Credit Union, they barely even work with Express Web Connect
  • ps56kps56k SuperUser ✭✭✭✭✭
    well - might consider a different overall solution -


    04543    04543    04543    Alliant Credit Union    http://www.alliantcreditunion.org    (800) 328-1935    http://www.alliantcreditunion.org    ACTIVE         BANKING,CREDIT&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

    18570    18570    18570    Alliant Credit Union IA    http://www.alliantcu.com    563 585 3737    http://www.alliantcu.com    ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA



    Quicken 2019 Deluxe - Subscription - Windows 10
  • KnnNikeKnnNike Member ✭✭
    > @ps56k said:
    > well - might consider a different overall solution -
    >
    >
    > 04543    04543    04543    Alliant Credit Union    http://www.alliantcreditunion.org    (800) 328-1935    http://www.alliantcreditunion.org    ACTIVE         BANKING,CREDIT&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA
    >
    > 18570    18570    18570    Alliant Credit Union IA    http://www.alliantcu.com    563 585 3737    http://www.alliantcu.com    ACTIVE         BANKING&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

    I'm not sure how to interpret this post
  • ps56kps56k SuperUser ✭✭✭✭✭
    Sorry - just confirming that your Alliant only supports Express Web Connect
    & does not support Quicken Bill Payment

    Quicken 2019 Deluxe - Subscription - Windows 10
  • UKRUKR SuperUser ✭✭✭✭✭
    Even though my local Credit Union only offers Express Web Connect as the connection method, they also offer free Bill Pay through their website.
    If your Credit Union offers that, you might want to consider using that instead of QBP.
    You might want to also consider changing how you pay some of your bills. Many companies allow you to authorize them to withdraw the monthly payment electronically from your checking account. That, for me, eliminates the need for using Bill Pay for most of my recurring payments. My mortgage, my utilities bills, phone, cable TV, even all my credit card bills (for full amount due) are taken care of this way. Automatically. On time. No missed payments. Think about it.
  • KnnNikeKnnNike Member ✭✭
    I probably should've done a better job of framing my question. I am not looking for alternatives to QBP; I fully understand what those are, and will likely be switching to those soon.

    The point of my post was to generally criticize the fact that this is [supposedly] one of Quicken's big selling points, and [the way the advertise it] a premier product. I just can't believe that Quicken would allow this service to continue to exist so badly for as long as it has, unless they're somehow not fully aware of just how bad the user experience is.
  • pmrussell892pmrussell892 Member ✭✭
    quicken bill pay sucks. My payment accounts have been in 'verifying' state for almost 4 weeks. Support is useless. And like you originally said... Even the support page when selecting a reason has nothing to even select. But yet they want to charge 10 bucks a month? Prism Bill Pay is awesome and free. My bank does it for free. No thanks quicken. Your bill pay service is horrible.
  • KnnNikeKnnNike Member ✭✭
    The only reason I use QBP are (1) it's free for Premier users and (2) it's directly integrated with Quicken...in that order. As soon as one of those things changes, or I switch to a bank that I can do bill pay directly within Quicken, it's toast
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