One Step Update - Quicken's Online service is unavailable at this time.

For this entire week thus far (4 days), every time I try to do a 'One Step Update' I get an error message reading "Quicken's Online service is unavailable at this time. Please try again later. We apologize for the inconvenience."
Apologize?! Later?! It's been 4 days! Since the change in ownership, I've accepted the higher price of Quicken (annual instead of 2+ years!), but this is worse than it ever was when owned by Intuit!!
This is probably my MAJOR reason for using Quicken, the online service. There are many other products out there I could use; I'd just like to know when LATER is going to happen!!

I'm coming up on annual renewal and I'm seriously looking around for other products.


  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    What year & release of Q are you using? What operating system?
    Do you have any 3rd party software installed which may be interfering with Q going online? Anti-virus, firewall, etc.?
    Quicken user since version 2 for DOS.
    Now using QWin Premier subscription version on Win7 Pro x64.
  • kitwmskitwms Member ✭✭
    I am on Windows 10 Home completely up to date. I am on Quicken 2019 activated Jan 2nd 2019, Version R21.16. Everything is up to date. Not one piece of 3rd party software has changed nor could any other program make Quicken say those words. This is Quicken and ONLY Quicken. This happens when no other program is running! So don't try to blame on anything else!!
  • kitwmskitwms Member ✭✭
    And, it is STILL giving me that error message and it has been almost 2 WEEKS since I have been able to do the One Step Update!
  • Greg_the_GeekGreg_the_Geek SuperUser ✭✭✭✭✭
    What error messages (besides Quicken's Online service is unavailable at this time. Please try again later. We apologize for the inconvenience.)? What FI's?
    Quicken 2017 H&B - Windows 10
  • kitwmskitwms Member ✭✭
    edited September 11
    NONE OTHER THAN QUICKEN. HOW MANY TIMES DO I HAVE TO SAY THIS? EVERYTHING else is running perfectly fine. It's now been 2½ weeks!! [removed]
  • Greg_the_GeekGreg_the_Geek SuperUser ✭✭✭✭✭
    Have you tried contacting Quicken Customer Service?
    Quicken 2017 H&B - Windows 10
  • UKRUKR SuperUser ✭✭✭✭✭

    Check if Windows Defender feature Ransomware protection is enabled.
    If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection:

    Have you recently enabled a VPN? If so, this might be the problem. Try turning the VPN off and see if that helps.

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